Sachin Pathak
Ashfield,NSW
Summary
A qualified Information Technology graduate with 1 year of experience as an IT support professional with proven experience in putting expertise to practice, is looking to start a career in the Information Technology field. I can offer array of technical skills combined with strong communication skills and Analytical thinking gained through my academic knowledge and work experience. Learning new things and getting up to date with the technology is what we love most about being the IT professional. My objective is to obtain a position in a large global IT Company where I can work with experienced people in a dynamic and inspiring environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
IT Support Engineer
Craveable Brands
09.2023 - Current
- Height and safety Engineers
- Handled incoming emails and phone calls from corporate employees with their questions and requests
- Logged all service requests and tickets, and using a good incident and problem management system, gathered the necessary data
- Extensively worked with Office 365 and Active Directory, performing the onboarding and offboarding of workers in accordance with instructions from the Human Resources department
- Aided users with Office 365 tasks like giving licenses, delegating mailboxes, resolving access problems, email issues, etc.
- Assisted end users with Azure/on-premises Active Directory and assigned group policies to individuals and groups in accordance with their needs
- Managed user permissions for sharing and access to files on the file server
- Using endpoint manager/intune enrolled all the Android, iOS, and Windows devices
- Pushed the necessary Enterprise Application on registered devices in accordance with the directions from HR
- Monitored backup alerts and maintain daily backups using cloudally backup tools
- Create users and extensions and manage ring groups using 3CX VoIP System
- Basic network connectivity troubleshooting
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
Assistant Manager
Oporto Bondi Westfield
02.2020 - 09.2023
- Doing all the admin work
- Working in a kitchen
- Operating a point-of-sale machine
- Politely assisted customers in person and via telephone
- Earned management trust by serving as key holder, responsibly opening, and closing store.
Education
Diploma of Information Technology Networking -
Australian Harbour International College
Sydney, NSW02.2020
Advanced Diploma of Network Security -
Australian Harbour International College
Sydney, NSW03.2021
Bachelor of Information Technology -
Kings Own Institute
Sydney, NSW07.2023
Skills
- TECHNICAL SKILLS
- Microsoft 365: Exchange, SharePoint, Endpoint
- IT ticketing System: Fresh service
- RMM tools: TeamViewer
- Server Management: Azure Active Directory, Microsoft Active Directory
- Mobile Device Management: Intune/ Endpoint manager
- Cloud Platform: Microsoft Azure
- Virtualisation: VMware workstation
- Backup software: Cloudally
- Networking concepts: DNS, DHCP, TCP/IP, LAN, VPN
- Operating systems: Windows Android, iOS, macOS
- Servers: File server, Print Server
- Hardware: Router, switch, server
- Telephone and communications: 3CX
- Virtual Desktop Infrastructure: Terminal server
- SOFT SKILLS
- Excellent communication skills:
- Able to explain technical concepts, an active listener
- Strong presentation skills: Client meetings, team briefings
- Excellent time management: Delivering projects, reports, programming tasks
- Excellent teamwork: Collaborative working with groups, mind mapping
- Strong analytical and critical thinking: Constructive feedback, problem solving, data mining
References
REFERENCESAvailable upon request
Timeline
IT Support Engineer
Craveable Brands
09.2023 - Current
Assistant Manager
Oporto Bondi Westfield
02.2020 - 09.2023
Diploma of Information Technology Networking -
Australian Harbour International College
Advanced Diploma of Network Security -
Australian Harbour International College
Bachelor of Information Technology -
Kings Own Institute
Similar Profiles
Victor LuluVictor Lulu
Accounts Receivable Officer at Craveable BrandsAccounts Receivable Officer at Craveable Brands
LYNDAL WATTLYNDAL WATT
Talent Acquisition Manager -Inc HR Services & HRIS at Craveable Brands (Red Rooster, Oporto And Chicken)Talent Acquisition Manager -Inc HR Services & HRIS at Craveable Brands (Red Rooster, Oporto And Chicken)
TODD MOTTTODD MOTT
Assistant General Manager at Craveable Hospitality GroupAssistant General Manager at Craveable Hospitality Group
Xu CaoXu Cao
Construction Project Manager at Shanghai Shentong Metro Group Co, LtdConstruction Project Manager at Shanghai Shentong Metro Group Co, Ltd
EUNJI JEONGEUNJI JEONG
Childcare Educator at Blume AcademyChildcare Educator at Blume Academy