Summary
Overview
Work History
Education
Skills
Personal Information
Education Summary
Languages
Timeline
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BEA ANDERSON

Brisbane

Summary

Experienced executive assistant with over 15 years of experience delivering personalized business support and exceptional client services. Skilled in maintaining client relationships, and efficiently coordinating office administrative tasks. Proven track record of facilitating smooth client interactions for optimal service delivery. Strong problem-solving abilities, effective time management, and excellent collaborative communication skills to assist executives effectively.

Overview

14
14
years of professional experience

Work History

EA/Client Services Coordinator

Fancee Cars Northern Beaches
01.2023 - Current
  • Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
  • Managing all scheduled bookings, staff availability and timely delivery of completed vehicles.
  • Implemented regular follow-ups with clients to ensure ongoing service satisfaction and to address any cancers.
  • Assisted in the development of a large volume of marketing materials for business promotion. Posting and updating content media sites or business materials as needed contributing to CRM & increased brand awareness.
  • Managed & created CRM database from new client leads.
  • Assisting director with direct quotes and accounts (accounts payable/receivables), PAYG and the recruiting & onboarding new staff.
  • Ensure a fully stocked office and the service of all equipment. locating suitable suppliers and maintaining cost effective agreements.
  • Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.

PA/Account Coordinator (Contract)

Campaign Track
03.2020 - 09.2021
  • Worked closely with director on personal projects; property acquisition and management. Managed calendar and scheduled meeting and travel.
  • Developing productive interdepartmental relationships with clients, production, marketing and account management, sales and installers.
  • Completing a high volume of calls (>50) from suppliers & high end real estate clientele; providing a wide range of product support, changes to marketing format, timely delivery of installations.
  • Fast paced remote coordination with installers to ensuring timely delivery & correct signage to property location, of large print installations.
  • Processed customised print solutions for clients, addressing their unique requirements according to marketing campaign, branding and HO preferences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Executive Assistant (Temp)

Harris Partners Real Estate
04.2017 - 07.2018
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Prepared and edited documents & presentations. Assisted with marketing; media interviews posting on Youtube and Real Estate associated sites.
  • Enhanced productivity by organising travel arrangements and coordinating accommodations for executives.
  • Improved office efficiency by implementing new filing
  • systems and document management processes.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.

Executive Assistant to the Director

Blue Sky Promotions
09.2014 - 04.2017
  • Received and handled all customer enquiries while coordinating the sale process; liaising with production, suppliers to ensure delivery outcomes on all major accounts in the corporate premium division.
  • Managed a diverse array of administrative tasks to enable the director to focus on her business responsibilities.
  • Sourcing of marketable promotional products for customers where seasonal and regular orders were made, providing costing on high-volume custom-made merchandise to reinforce customers newly built brands and client marketing campaigns.
  • Creating & updating marketing content, posts on social media sites, Facebook, Instagram and Youtube. Sending out marketing promotional material, campaigns ideas new product launches, gathered from overseas and local trade shows.
  • Created promotional product presentations and ordered product samples for meetings followed by providing additional promotional product idea. Providing mock printed and branding samples for client campaigns to ascertain visual suitability and take the opportunity to provide a greater experience.
  • Attending trade shows keeping up with product trend and developing supplier relationships. Managing the supplier production process with operational precision, ensuring excellent presentation and delivery on all orders.
  • Handled escalated calls efficiently from supplier to customers, finding satisfactory resolutions for any production issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

PA/Sales Assistant to Director

Banner Promotions
01.2011 - 12.2015
  • Oversaw personal and professional calendars prepared meeting materials, minutes and various legal & financial documents for two directors across multiple businesses and projects.
  • Improved time management of the executives by relaying accurate financials to clients and suppliers in an efficient manner.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
  • Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Bachelor of Psychological Science

Charles Stuart University
Online
2016

Skills

  • Strong organizational abilities
  • Strong self-management skills
  • Efficient data input
  • Reporting
  • Customer support
  • Follow-up skills
  • System documentation
  • CRM software, Proficient Microsoft Office, Outlook, Xero, Slak, Teams etc
  • Proficient research capability
  • Proficient marketing and media posting on multiple channels
  • Willing to adapt and learn new business process, policies and applications as needed

Personal Information

Nationality: Australian

Education Summary

  • BA Business BLL, Deakin University, 03/01/21, Present
  • BA Psychological Science, Charles Stuart University, 06/01/17, 11/30/20
  • Diploma in Marketing, APM College, Sydney, 01/01/92, 11/30/94

Languages

English

Timeline

EA/Client Services Coordinator

Fancee Cars Northern Beaches
01.2023 - Current

PA/Account Coordinator (Contract)

Campaign Track
03.2020 - 09.2021

Executive Assistant (Temp)

Harris Partners Real Estate
04.2017 - 07.2018

Executive Assistant to the Director

Blue Sky Promotions
09.2014 - 04.2017

PA/Sales Assistant to Director

Banner Promotions
01.2011 - 12.2015

Bachelor of Psychological Science

Charles Stuart University

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BEA ANDERSON