Bea Gordon
Brisbane,QLD
Summary
Dedicated and hard working individual seeking to fill a role that offers challenges and opportunities to utilise and improve current skills and abilities. Preferably a role focused in customer service and relations and tending to customer needs.
Overview
8
8
years of professional experience
Work History
Cleaner
Easy Life Cleaning
Gold Coast, QLD
09.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Employment Coach
Workways Australia
Brisbane, QLD
06.2022 - 08.2023
- Developed career and education plans based on individual needs.
- Counselled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Led workshops for job seekers to provide information on job searching, application completion and resume building.
- Maintained knowledge of market and diverse career opportunities.
- Connected with business and recruiters to build relationships and increase opportunities for students.
Care Worker
Spinal Life Australia
Gold Coast, QLD
02.2022 - 06.2022
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Built strong relationships with clients to deliver emotional support and companionship.
Disability Support Worker
ARC Disability Services
Cairns, QLD
07.2020 - 01.2022
- Kept detailed daily logs with care actions, patient behaviours and incidents.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Hospitality Worker/Manager
Zambreros
Cairns, QLD
09.2016 - 03.2021
- Increased customer service ratings significantly through personal service.
- Provided exceptional customer service by preparing food and taking orders.
- Assisted with management duties while being point of person on shift (shift supervisor).
- Multi-tasking working in drive thru stores, maintaining service lines and providing team work.
- Identified and resolved customer complaints concerning food, staff or operations.
- In store taught and learnt barista duties and took up role as barista for drive thru Zambrero Coco Mexico Coffee.
- Improved performance to work way up the chain of command (team member, supervisor, second in charger & acting manager).
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Driver's License
QueelsandFirst Aid & CPR
QueenslandPolice Check (need To Ends This Month)
Cairns, QLDBlue Card
QueenslandWorker's Screening Check/Yellow Card
QueenslandSkills
- Client Performance Monitoring
- Recruitment Participation
- Privacy and Confidentiality
- Medical Records Management
- Stocking and Replenishing
- Microsoft Office Software knowledge
- POS Systems Expertise
- Medical Terminology Knowledge
- Administrative Support
- Cultural Awareness
- Customer Service
- Interior and exterior cleaning
- Health and Safety Regulations
- Confidentiality Awareness
- Strong Work Ethic
- Team Collaboration
- Communication and Interpersonal Skills
- Flexible Schedule
References
1) Seamus Wyatt / Property Manager
RAYWHITE GOLDCOAST
0409 482 504
2) Sanna Jackson / Restaurant Manager
ZAMBRERO BRISBANE
0411 778 363
Timeline
Cleaner
Easy Life Cleaning
09.2023 - Current
Employment Coach
Workways Australia
06.2022 - 08.2023
Care Worker
Spinal Life Australia
02.2022 - 06.2022
Disability Support Worker
ARC Disability Services
07.2020 - 01.2022
Hospitality Worker/Manager
Zambreros
09.2016 - 03.2021
Driver's License
First Aid & CPR
Police Check (need To Ends This Month)
Blue Card
Worker's Screening Check/Yellow Card