Bea Phan
Aspired Program Manager
Sydney,NSW
Summary
Aspired Program Manager seeking to grow and challenge myself in a dynamic workplace, utilising a growth mindset and experience in project governance, customer service and digital accessibility.
Well organized and dependable project professional, successful at managing multiple priorities with a positive attitude. Highly effective at resolving technical issues, performing well under pressure and advocating effective and open communications. Experienced in fast-paced environments and adaptable to changing situations with a focus on continous improvement.
Overview
8
8
years of professional experience
4
4
Years of public sector experience
Work History
PMO/Portfolio Analyst - Enterprise PMO
Transformation Office - Portfolio Mgmt & Assurance
Sydney, NSW
02.2023 - Current
- Effectively built strong relationships with key stakeholders while providing ad hoc administrative and technical support services to maintain effective relationship with over 20 government stakeholders.
- Analysed project data in Altus PPM tool and PowerBI to identify trends and areas for training and performance improvement.
- Maintained open communication by presenting regular updates on project status across DCS divisions; and by partnering with project teams to quickly identify and address problems.
- Maintain project governance compliance across DCS projects by efficiently liaising with divisional PMOs, DCS Portfolio and Altus Product teams to ensure accurate and up-to-date project reporting.
Project Officer - Accessibility NSW
Digital.NSW - Department Of Customer Service
Sydney, NSW
05.2022 - 02.2023
- Quickly adapted to become the point of contact for problem solving; managed resolutions as well as collection and dissemination of information for Accessibility project.
- Efficiently managed ad hoc administrative and support services to maintain effective relationship with more than 30 government stakeholders across DCS.
- Coordinated and managed research participants records and communication in compliance with DCS processes and policies.
- Implemented adjustment in agile processes and techniques to develop efficient way of working for Accessibility NSW team, using various collaboration tools including Jira and MS Teams.
- Liaised with PMO, GovConnect and Finance teams to ensure project reporting and costs are set up properly and operate effectively in line with department's standards and procedures.
Project Support Officer
Transport For NSW
Sydney, NSW
07.2021 - 05.2022
- Coordinated effective meetings for various program and projects, organised the distribution of project documents to ensure all stakeholders are across financials and delivery progress.
- Facilitated cross-functional collaboration, fostering positive work environment for team members of Regulation PMO and wider Program Delivery Team to excel in their respective roles.
- Continuously updated and maintained divisional resources including org chart, onboarding documents, templates, and project document repository.
- Triaged and liaised with IT team to help Program Delivery team members gaining access and solving other issues with SharePoint and MS Teams.
Junior Business Analyst
UNSW Sydney
Kensington, NSW
01.2020 - 01.2021
- Observed and recommended key updates to People Information System and Request for Works System based on performance data, user feedback and integrated software enhancements.
- Documented with great details process flows and requirements for functional improvements and enhancements to more than 20 processes in key areas.
- Performed diligent reviews and data cleansing to support Finance Team with Annual Access Reports across four departments.
Assistant Project Officer
UNSW Sydney - IT
Kensington, NSW
01.2018 - 12.2019
- Provided technical and administrative support on Project Portfolio Management (PPM) platform for more than 300 staff while maintaining team SharePoint site, templates and distribution lists.
- Successfully supported and improved experience of project managers during the 3-month transition from IT Management Service to CA PPM.
- Efficiently collaborated with diverse project teams to maintain document repository, with strong attention to detail & stakeholders communication.
- Monitored project schedules and deadlines for each project task while reporting potential delays to project manager.
Education
Certified AgilePM Practitioner -
APMG International
Sydney, NSW 08.2022 - Current
Bachelor of Commerce - Information Systems & HR
University of New South Wales (UNSW)
Sydney 07.2012 - 11.2016
Skills
Flexible and respond quickly to change by proactively adjusting and continuous learning to update knowledge and skills
Connect and maintain relationships with key influencers, to understand customers needs and design suitable processes
Great attention to details; ability to quickly obtain information and share across teams to enable informed decision making
High-level computer skills including MS PowerApps, SharePoint and strong interest in PowerBI
Well developed verbal & written communication skills; ensure accessibility through various communication channels
Proactive problem-solving skill with an ability to identify opportunities for business improvement
Ability to analyse project requirements and apply appropriate methodologies such as Agile/Scrum to break down projects into manageable tasks and set clear priorities
Reference
Contacts available on request
Certification
AgilePM Practitioner
Timeline
PMO/Portfolio Analyst - Enterprise PMO
Transformation Office - Portfolio Mgmt & Assurance
02.2023 - Current
Certified AgilePM Practitioner -
APMG International
08.2022 - Current
Project Officer - Accessibility NSW
Digital.NSW - Department Of Customer Service
05.2022 - 02.2023
Project Support Officer
Transport For NSW
07.2021 - 05.2022
Junior Business Analyst
UNSW Sydney
01.2020 - 01.2021
Assistant Project Officer
UNSW Sydney - IT
01.2018 - 12.2019
Bachelor of Commerce - Information Systems & HR
University of New South Wales (UNSW)
07.2012 - 11.2016