Beacky Kalo
Melbourne,Australia
Summary
A dedicated individual of South Sudanese background looking to add value as Disability/Mental Health Support Worker. My objective is to use my 6+ years of experience in the Youth Sector I believe my Transferable skills will be a great asset. My strong characteristics are compassion, rapport building, case managing and risk assessment and understanding of the NDIS Policies and Procedures.
Through my versatile skill, knowledge, and background I am committed to actively support vulnerable people and Families from all areas of. life.
I am committed to work collaboratively with others to achieve the best outcome for vulnerable individuals and their families. I believe that I will be credible addition to the team and hope to prove my skills and knowledge if given an opportunity to do so.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CLIENTS SERVICES MANAGER
KM Health Services
Ripponlea, VIC
08.2023 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Attended workshops, meetings and site visits to gather customer requirements.
- Directed and motivated staff by reviewing work and providing constructive feedback.
- Negotiated contracts with external vendors related to client services operations.
- Established clear communication channels between customers and internal teams.
- Identified potential risks associated with client services operations.
- Developed and maintained relationships with clients to ensure satisfaction.
Disability Support Worker
Multiple Providers
South East , VIC
01.2021 - Current
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Administered medication to patients according to strict schedules.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Collaborated with other professionals to assess client needs.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Experience in personal care
- Organized support groups to help families understand and support client or patient.
- Encouraged independence by teaching skills needed for everyday life.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Helped disabled persons access community resources such as housing options or job training programs.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Advocated for clients to resolve medical or personal crises.
- Documented services and collected required data for evaluation.
- Supervised other workers and caregivers providing services to clients.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Identified environmental challenges to client progress through interviews with patient and caregivers.
- Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
- Planned and coordinated discharge from care facility to patient's home.
- Investigated child abuse or neglect cases and exercised protective actions when necessary.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
SCHOOLS ENGAGEMENT
MULTIPLE SCHOOLS
MELBOURNE, VIC
05.2020 - Current
- St Johns Regional College: Experience through my work with St John’s through African Youth Alliance Organization running Leadership Workshops with their student body & working closely with current Principle on challenges students and the school currently facing.
- Lyndale Secondary College: Organized two camps with student and Liason Officer Ladan, Facilitated Monday Homework Club to increase student engagement, Worked closely with Principle to assist students in challenges faced in school
- Elizabeth Murdoc College: Anti-racism workshops with Elizabeth Murdoc College and student/staff
- Working closely with Lyndale, St John’s & St Francis Xavier - Senior campus to find positive solutions for challenges students from CALD backgrounds are experiencing in schools, community & family
- Experience in communicating with parents from CALD background which experience language barriers due to English being a second language I use my skill of being bilingual speaking Arabic fluently to bridge the gap
- Gained strong leadership skills by managing projects from start to finish.
- Excellent program facilitation skills and knowledge when interacting with young people
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent rapport building skills with student, teachers and parents
- Excellent time management and planning skills
- Excellent problem and confllict resolution skills amongst students
COMMUNITY ENGAGMENT
MULTIPLE ORGANISATIONS
MELBOURNE, VIC
12.2019 - Current
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Facilitated youth development and leadership programs for young people from diverse backgrounds.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Assisted in developing grant proposals to support social service initiatives.
- Participated and collaborated in meetings with stakeholders to discuss program objectives and strategies.
- African Youth Alliance Multiple Workshops Facilitating and organizing
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Rapport building with stakeholders and community members
- Assisted with day-to-day operations, working efficiently and productively with relevant members
- Maintained professionalism and time management and great work ethic
- Inspired communities and individual citizens to mobilize and coordinate forces and develop tools to accomplish social change.
- Solved social problems, transformed struggling and fragmented communities into cohesive, safe groups with sound economies and team spirit.
- Identified resources to create fundraising opportunities.
- Developed and executed plans for budget, venue and worker safety for campaigns.
- Attended conferences, meetings, seminars, and other networking events in order to stay abreast of current trends.
- Maintained detailed records of all interactions with members of the community.
- Organized meetings with key stakeholders to discuss potential opportunities for collaboration.
Retail Sales Associate
REBEL SPORTS (MULTIPLE STORES)
MELBOURNE , VIC
08.2018 - 07.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Logged reports, expenses, receipts, and sales in company database.
- Managed cash register after end of shift to balance and record accurate transactions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Maintained records related to sales for store management.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
YOUTH JUSTICE WORKER
Department of Justice and Community Safety
Parkville, VIC
10.2020 - 01.2022
- Daily Case Management of each client in the remand
- Exercised leadership by motivating clients and teaching them life skills
- Worked directly with young people from CALD backgrounds
- Exercised knowledge of impact of trauma on young people
- Maintained privacy and confidentiality
- Confidence and skills in working with staff, young people, families and other stakeholders
- Knowledge on challenges experienced by families from CALD backgrounds and the supports to help them thieve
- Knowledge in strength-based approach framework when working with young people and families
- Excellent rapport building skills with young people, families and other stakeholders
- Confidence in communicating with young people and families
- Excellent teamwork and collaborative skills
- Excellent time management skills and ability to take initiative when needed
- Knowledge on challenges faced by young people in the justice system
- Excellent knowledge in culturally appropriate practice
- Mediation and conflict appropriate conflict resolution practices
- Ability to risk assess and make appropriate changes when necessary
Education
DIPLOMA OF COUNSELLING AND COMMUNICATION SKILLLS -
TORRENS UNIVERSITY
ONLINE 11-2024
HIGH SCHOOL GRADUATE -
Wyndham College
Quakers Hill, NSW09-2016
Skills
- Communication and Program Facilitation
- Companionship and Emotional Support
- Youth Services and conflict resolution
- Time Management and corrective actions
- Building Rapport and trust when engaging with clients, peers, families and Stakeholders
- Performance Tracking and Evaluation
- Administrative skills
- Multitasking
- Written and Verbal Communication
- Staff Development
- Reliability
- Adaptability
- Continuous Improvement
- Active Listening
- Mandatory reporting and incident reporting
- Positive Attitude
- Professionalism
- Self Motivation
- Managing Operations and Efficiency
- Attention to Detail
- Teamwork and Collaboration
- Computer Skills
- Analytical Skills
- Work Planning and Prioritization
- Performance Evaluations
- Documentation and Reporting
- Team Building
- Case management and crisis response
- Risk assessments and safety planning programs
- Client Rapport
- Strong Leadership
- Team Development
- Customer Service
- Budget Management
- Schedule Management
- Fluent Arabic Speaker
Languages
Arabic
Full Professional
English
Full Professional
Affiliations
- Excellent work life balance
Certification
- First Aid and CPR
- Manual Handling
- Administrating Medications
- Current WWCC and NDIS Screening Check
- Infection Control training
- Fully vaccinated- 3 doses
- Full licensed driver
References
References available upon request.
Timeline
CLIENTS SERVICES MANAGER
KM Health Services
08.2023 - Current
Disability Support Worker
Multiple Providers
01.2021 - Current
YOUTH JUSTICE WORKER
Department of Justice and Community Safety
10.2020 - 01.2022
SCHOOLS ENGAGEMENT
MULTIPLE SCHOOLS
05.2020 - Current
COMMUNITY ENGAGMENT
MULTIPLE ORGANISATIONS
12.2019 - Current
Retail Sales Associate
REBEL SPORTS (MULTIPLE STORES)
08.2018 - 07.2023
DIPLOMA OF COUNSELLING AND COMMUNICATION SKILLLS -
TORRENS UNIVERSITY
HIGH SCHOOL GRADUATE -
Wyndham College
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