Beata Langsworth

Geelong

Summary

Hello, my name is Beata. I am a dedicated pharmacy professional with over 33 years of experience, during which I have built a strong reputation for reliability, trust, and genuine care for others. My approach has always been centred around kindness and compassion, ensuring that every customer or colleague I work with feels supported and respected. Over the years, I have developed the ability to assist across a wide range of services, from customer care to day-to-day operations, always maintaining a highly organised and efficient approach.

I believe that building trust is at the heart of excellent service, and I take pride in forming positive, long-lasting relationships with the people I help. Colleagues know me as friendly, approachable, and dependable, someone who can be counted on to handle responsibilities with professionalism and empathy. With my wealth of experience and passion for helping others, I strive to make a meaningful difference every day, both in the workplace and in the lives of those I serve.

Overview

years of professional experience

Certification

Work History

Dispensary Technician/Retail Store Manager

Barwon Heads Pharmacy

12.2020 - Current

Assisted customers in selecting appropriate products based on individual needs and preferences.
Processed transactions accurately using point-of-sale systems to enhance customer experience.
Collaborated with team members to streamline workflow and improve operational efficiency during busy hours.
Learned inventory management techniques to support stock replenishment and product availability.
Educated clients about product benefits, usage, and effects to promote informed purchasing decisions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Dispensary Technician

Torquay Pharmacy

03.2019 - 09.2020

Processed customer orders accurately and efficiently, ensuring compliance with state regulations.
Assisted in inventory management, monitoring stock levels and conducting regular audits.
Educated customers on product selection, providing tailored recommendations based on individual needs.
Maintained cleanliness and organization of dispensary spaces, enhancing overall customer experience.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Trained new staff on operational procedures and customer service standards, fostering a knowledgeable team environment.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.

Dispensary Technician/Aged Care Department

Geelong Soul Pattinson Pharmacy

01.2016 - 02.2019

Dispensed medications accurately following pharmacy protocols and safety regulations.
Managed inventory of medical supplies, ensuring adequate stock levels were maintained to support patient care needs.
Managed a large database of qualified healthcare professionals, ensuring timely updates and accurate information.
Dispensing Technician

• Packing medication into rolls/ Webster Packing

• Claim/ Filing of Scripts

• NDSS

• Customer Service

• Ordering S2/S3/54 Stock Daily

Education

A Bit About Me!

Skills

Strong Verbal Communication
Problem Solving
Organizations Skills
Helping Others

Warm/Empathetic
Trustworthy
Respectful
Positive attitude