BEATRICE JAMES
Customer service
Perth,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Laboratory Assistant
Sullivan Nicolaides Pathology
12.2021 - 02.2022
- QML pathology – QLD
- Routine receipting and processing of specimens
- Pre and post analytical specimen handling
- Densification and prioritization of urgent specimens
- Filing and storage of specimens
- Cleaned and sterilized tools and equipment to maximize purity of specimens
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Used Microsoft Word and other software tools to create documents and other communications
- Analyzed experiment and test results to validate adherence to standards and specifications
- Maintained confidentiality of all patient information, Collected blood and non-blood specimens
- Verified specimen information in laboratory information system
- Performed bleeding time procedures
- Communicated with patients and staffs to gather and provide information regarding status of orders
- Followed company established policies and procedures
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Reviewed patient records for accuracy and completeness
- Used personal protective equipment correctly to protect coworkers and patients
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Logged patient information and recorded results into system.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Calibrated and maintained instruments to keep equipment fully operational.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Set up, maintained and verified sterility of lab equipment and tools.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Obtained samples for testing following standard protocols.
- Implemented lab procedures to prevent errors and protect staff.
Retail Customer Service Officer
Bunnings Warehouse
07.2018 - Current
- .
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Call Center Customer Service Representative
HBF Health Insurance
04.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Customer Service officer
Myer Centre
11.2017 - 12.2018
- Provide customer service in person and on the phone
- Liaised with contractors, security, cleaners and tenants
- Responded appropriately to the customer complaints
- Managed rosters and contractors sign-in
- Phlebotomy (placement)
Receptionist
ADRA Community Centre
04.2016 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
Education
Certificate IV - Laboratory Technician
LabTech Training
South Brisbane QLD04.2021
Southbank QLDCertificate III in Retail Australian business and -
Retail Academy
High school diploma -
Browns Plains State High School
Browns Plains, QLDSkills
- Problem-Solving Ability
- Active Listening
- Managing Multiple Tasks
- Issue and Complaint Resolution
- Critical Thinking
- Filing
- Microsoft Word
References
- REFEREES
- Name: Daniel Butler
- Position: G4 supervisor
- Company: Bunning warehouse
- Ph: 0400970111
- Name: Dana Mcquirk
- Position: team member
- Company: bunnings warehouse
- Ph: 0448263088
Timeline
Call Center Customer Service Representative
HBF Health Insurance
04.2022 - 09.2022
Laboratory Assistant
Sullivan Nicolaides Pathology
12.2021 - 02.2022
Retail Customer Service Officer
Bunnings Warehouse
07.2018 - Current
Customer Service officer
Myer Centre
11.2017 - 12.2018
Receptionist
ADRA Community Centre
04.2016 - 10.2017
Certificate IV - Laboratory Technician
LabTech Training
Southbank QLDCertificate III in Retail Australian business and -
Retail Academy
High school diploma -
Browns Plains State High School
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