Beatrice Pei
Sydney,NSW
Summary
Hi! I'm a Dynamic Client Services and Business Administration professional with 15 years of experience working across industries like logistics, healthcare, government, and retail. I consider myself lucky to have partnered with top organizations such as TOLL, Pfizer, Baxter and Australia Post, managing everything from high-pressure projects to day-to-day operations. Some career highlights include being apart of the team who dealt with the vaccine distribution during COVID-19, overseeing the new inmate tablet deliveries across all Corrective Services NSW, and supporting the Coles contract at Linfox. I’m passionate about building strong client relationships, tackling complex challenges, and delivering results—even when the stakes are high...with a smile!
Overview
6
6
years of professional experience
Work History
Client Services Officer/Digital Data Mailroom
Department of Communities and Justice
12.2023 - Current
- Participating in the transitioning of data documents to a digital format, involving 250 company employees
- Implementing digital services for Government clients such as RSB, GIPA, DPIE, Adoptions, Correctives NSW etc
- Provide advice on policies & strategies related to mail & courier services to client agencies under government portfolio
- Manage range of highly sensitive mail services, documents, delivery & collection according to Privacy Act 1998, GIPA act 2009
- Organise & fulfill SNOW requests of logistic deliveries statewide
Technical Data Services Coordinator/Stock Controller
Baxter Healthcare Limited
08.2023 - 12.2023
- High level of data entry in Oracle, Salesforce with clients and hospitals
- Oversee the ordering and replenishment of stock to meet nationwide demand
- Work closely with logistics teams to ensure efficient stock transport and delivery tracking
- Reduced asset loss by 15% through effective nationwide management of medical devices
- Administrative tasks, managing inventory of spare parts & hardware from the warehouse
- Working closely with in-house technicians, customer service for repairs of faulty items
- Analyse & report key operational & financial metrics not limited to engineer utilisation & contract opportunities
Revenue Officer/Data Entry
Startrack/ Australia Post
01.2020 - 08.2023
- Oversaw the development of a new payment processing feature, resulting in a 20% increase in transaction volume
- Archiving/Documenting of files and records via Iron Mountain
- Collaborated with the Melbourne team to streamline the development process, reducing time to market by 30%
- Conducted invoicing, accounting & reconciled weekly numbers up to $30 million
- Handled compliance checks, investigating fraud with deliveries and payments ensuring alignment with strategic business goals
- Facilitated cross-departmental communication to align product development with marketing and sales strategies
Finance/Data
Pfizer
05.2019 - 03.2020
- Track and report on operating expenses, identifying cost-saving opportunities.
- Maintain accurate financial records and assist with audit preparation
- Utilize financial software (e.g., QuickBooks, SAP, or Excel) for data entry, analysis, and reporting.
- Review financial transactions and correct discrepancies as needed.
- Track and report on operating expenses, identifying cost-saving opportunities.
Education
Data Analysis in Excel -
DataCamp
06.2024
Google Project Management -
Coursera
01.2024
Corporate Communications Specialization -
Coursera
01.2023
Skills
- Data Governance
- Data management
- Cross-functional Team Leadership
- Information Access
- Data Integrity
- Data Analysis
- Customer Feedback Analysis
- Data Protection
- Client communication
- Account management
- Customer service
- Service delivery
- Problem solving
Accomplishments
- Improved Customer Data Metrics: Implemented training at Startrack to ease new employees into the role; increasing focus and time on the customer and rolling out the vaccine deliveries (Pfizer)
- Increased Data Integrity: Developed a new tracking process at Baxter, leading to a 20% increase in clearer data volume to an old system
Languages
English
Passions
- Reading/Researching: reading articles, novels and blogs from my favourite writers/authors
- Data Management/Analysis: Dedicated to continuous improvement and efficiency in data integrity and frameworks to enhance current business decisions & operations along with researching how to present data better!
- Project Management: Passionate about learning how certain methods for processes change the course for a business/company to deliver a project
Timeline
Client Services Officer/Digital Data Mailroom
Department of Communities and Justice
12.2023 - Current
Technical Data Services Coordinator/Stock Controller
Baxter Healthcare Limited
08.2023 - 12.2023
Revenue Officer/Data Entry
Startrack/ Australia Post
01.2020 - 08.2023
Finance/Data
Pfizer
05.2019 - 03.2020
Google Project Management -
Coursera
Corporate Communications Specialization -
Coursera
Data Analysis in Excel -
DataCamp
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