Beatrice Redelinghuys
Gympie,QLD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
CPM Engineering Queensland
5 Wadell Road Gympie
05.2024 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Updating and maintaining current documents and procedures.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
Fresh Department Manager
Woolworths Southside Gympie
Gympie, QLD
04.2022 - 04.2024
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Purchased new inventory according to expected regular and holiday demand.
- Completed cycle counts and monthly inventory.
- Trained and led team of 25 department team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Store Team Member
Woolworths Southside Gympie
Gympie, QLD
05.2017 - 04.2022
- Maintained food safety procedures.
- Trained throughout the store in different departments
- 2ic reliefs
- Ordering of supplies
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Deli Assistant Manager/Deli Manager
Woolworths Southside Gympie
09.2014 - 09.2015
- Completed a 12 month Team Manager Relief.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for 15 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Deli Team Leader
Woolworths Cooloola Cove
Cooloola Cove, QLD
06.2014 - 09.2014
- Managed routines, procedures and stock ordering and mechandising to maximise the productivity of the department.
- Maintained food safety procedures.
- Evaluating the department and the team members to create a functioning and productive team roster.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Produce Assistant
Woolworths Gympie Central
08.2012 - 05.2014
- Completed multiple 2ic Reliefs.
- Trained in multiple departments including Service Deli, Bakery and on Checkouts
- General cleaning of fresh food departments according to Work Place Health and Safety Regulations
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Pleasantly greeted customers and provided prompt and courteous service.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Collaborated with store management to align with objectives and provide quality produce.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Checked for outdated and overripe grocery items and removed from inventory.
- Kept tidy and organized area to comply with cleanliness standards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Coordinated with vendors to verify product availability and acquire best quality.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Station Hand
03.2012 - 04.2012
- On Willeroo Station Katherine, Northern Territory
- Fencing
- Processing cattle
- Mustering
- Shoeing horses
- Station maintenance
Kitchen Hand
Eagle Boys Gympie
11.2009 - 03.2012
- Customer service
- Answered telephones
- General kitchen duties
- Stocktake
- Cleaning according to Workplace Health and Safety Regulations
- Dealt with customer queries and complaints
Education
Certificate III - Retailing
MEGT
2015
Grade 12 -
Gympie State High School
Gympie, QLD2011
Certificate I - Hospitality
Gympie State High School
2011
Skills
- People skills
- Punctual
- Organised
- Computer skills
- Customer service
- Communication
- Proactive
- Motivated
- Time management skills
- Multi-tasking
- Coordinating Schedules
- Staff Training
- Professional and Courteous
- Team Leadership
- Teamwork and Collaboration
References
Jay Thorburn
Previous 2ic
Woolworths Southside
0455326356
Jayde Sallaway
Management Colleague
Woolworths Southside
0437 405 118
Timeline
Administrative Assistant
CPM Engineering Queensland
05.2024 - Current
Fresh Department Manager
Woolworths Southside Gympie
04.2022 - 04.2024
Store Team Member
Woolworths Southside Gympie
05.2017 - 04.2022
Deli Assistant Manager/Deli Manager
Woolworths Southside Gympie
09.2014 - 09.2015
Deli Team Leader
Woolworths Cooloola Cove
06.2014 - 09.2014
Produce Assistant
Woolworths Gympie Central
08.2012 - 05.2014
Station Hand
03.2012 - 04.2012
Kitchen Hand
Eagle Boys Gympie
11.2009 - 03.2012
Certificate III - Retailing
MEGT
Grade 12 -
Gympie State High School
Certificate I - Hospitality
Gympie State High School