Beatrice Santambrogio
Randwick,NSW
Summary
Event Manager with extensive experience at Black & White Waiters, specializing in event planning and customer service. Proven ability to build strong vendor relationships and improve attendee experiences. Expertise in employee recruitment, training and effective problem-solving, ensuring smooth operations and high satisfaction rates. Committed to continuous improvement and delivering exceptional events.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Event Manager/Trainer Coordinator
Black & White Waiters
Surry Hills
08.2015 - Current
- Served as liaison between clients and vendors throughout event duration.
- Provided comprehensive support to attendees before, during, and after events.
- Maintained partnerships with existing vendors while fostering new relationships.
- Prepared post-event reports detailing attendee feedback and key metrics.
- Resolved issues promptly during events to ensure seamless operations.
- Enhanced attendee experience through meticulous event design and service protocols.
- Coached employees to uphold company service standards effectively.
- Managed timelines to ensure all event milestones were met and communicated.
Barista
Cafe' "Parisi", QVB
Sydney, NSW
01.2015 - 04.2015
- Greeted customers and processed orders for coffee, food, and beverages.
- Trained new baristas on food handling safety standards and company policies.
- Developed unique recipes for signature coffees and blended drinks.
- Designed promotional displays to advertise special events and promotions at cafe.
Cafe Manager
Stijl'e' Caffetteria Centrale
Milan, Italy
10.2008 - 12.2014
- Planned weekly menus using seasonal ingredients to match customer preferences.
- Established partnerships with local businesses to generate customer referrals.
- Developed and enforced customer service policies, enhancing overall staff performance.
- Maintained accurate cash register operations during business hours.
- Ordered supplies for daily operations while adhering to budget constraints.
- Conducted regular maintenance checks on equipment to ensure safe operation.
Education
Diploma of Hospitality Management SIT50416 -
RPL
Sydney, NSW01-2018
Skills
- Event planning and budget management
- Customer service and support
- Employee training and development
- Problem solving and attention to detail
- Effective communication skills
- Continuous improvement
Certification
- Food Safety Supervisor Certificate
- RSA
References
References available upon request.
Timeline
Event Manager/Trainer Coordinator
Black & White Waiters
08.2015 - Current
Barista
Cafe' "Parisi", QVB
01.2015 - 04.2015
Cafe Manager
Stijl'e' Caffetteria Centrale
10.2008 - 12.2014
Diploma of Hospitality Management SIT50416 -
RPL
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