Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beatriz Petronilho Lamar

Rockdale

Summary

Organised and dedicated Administrative Assistant with a healthy care background.

Able to track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Administrate Assistant

Regalo Cleaning PTY LTD
07.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduling clients, contacting current, past and future clients to gain feedback on business activities.
  • Accessing training material, financial material (invoices, cost and pricelist), cleaning subcontractors personal documents
  • Performance assessments amongst other business confidential information

Dental Assistant

Kita Dental
03.2023 - 09.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for several procedures daily.

Dental Assistant/ Receptionist

Dentist In The Park
11.2022 - 03.2023
  • Scheduled appointments, prepared bills and received payment for services by completing insurance forms, verifying insurance information, and maintaining records.
  • Monitored patient comfort and safety during procedures.
  • Chair side assistant to all procedures
  • Prepared and sterilized instruments and materials.

Dental Receptionist/ Assistant

Dentofacial Institute
09.2018 - 05.2021
  • Appointment bookings and confirmations
  • Invoicing and processing of payments
  • Processing payments via HICAPS, EFTPOS and Medicare Online
  • Maintaining and managing patient records and files
  • Responding to patient and practitioners requests in a professional manner
  • Responding emails and phone enquiries
  • Provided chair-side assistance during all dental procedures.
  • Sanitized equipment, cleaned treatment rooms, restocked supplies and sterilize instruments
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Accomplished multiple tasks within established timeframes.

Practice Manager

Healthy Start
09.2018 - 05.2021
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Created and implemented policies and procedures for effective practice management.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Recruited, hired and trained new medical and facility staff.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.

Education

Advanced Diploma - Advanced Diploma of Leadership And Management

Austrasia College PTY LTD
Sydney, NSW
02.2024

Diploma of Leadership And Management -

ILSC
Sydney, NSW
10.2021

Certificate III - Business

ILSC
Sydney, NSW
12.2019

General English -

Imagine
Brisbane, QLD
2018

Bachelor Of Dentistry -

Unincor
Brazil
2017

Skills

  • Team Collaboration
  • Excellent Multitasking Capabilities
  • Managing Patient Records
  • Answer Telephones/ emails
  • Organization and Prioritization
  • Health and Safety Practices
  • Excellent customer service

Timeline

Administrate Assistant

Regalo Cleaning PTY LTD
07.2023 - Current

Dental Assistant

Kita Dental
03.2023 - 09.2023

Dental Assistant/ Receptionist

Dentist In The Park
11.2022 - 03.2023

Dental Receptionist/ Assistant

Dentofacial Institute
09.2018 - 05.2021

Practice Manager

Healthy Start
09.2018 - 05.2021

Advanced Diploma - Advanced Diploma of Leadership And Management

Austrasia College PTY LTD

Diploma of Leadership And Management -

ILSC

Certificate III - Business

ILSC

General English -

Imagine

Bachelor Of Dentistry -

Unincor

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Beatriz Petronilho Lamar