Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beatriz Rodriguez Ruiz De Pascual

Gold Coast,QLD

Summary

Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.

Overview

6
6
years of professional experience

Work History

Waitress Trainer

casino Gran Via
Madrid, Spain
01.2023 - 11.2023
  • Greeted customers and provided menus.
  • Assisted with food preparation tasks as requested by the head chef.
  • Learned to properly handle cash transactions and process credit card payments.
  • Checked that all orders were accurate before delivering to customers.
  • Provided excellent customer service during meal times.
  • Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
  • Completed assigned tasks within designated timeframes.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Waitress Trainer

Soho Bar
Palma De Mallorca, Baleares
04.2022 - 10.2022
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Provided exceptional service to high volume of daily customers.
  • Prepared and led food service training programs to teach staff various tasks.
  • Assessed training needs through surveys, interviews with employees or focus groups.

Waitress Supervisor

People
Palma De Mallorca, Baleares
05.2021 - 10.2021
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
  • Developed weekly specials and promotional items to increase sales revenue.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Monitored employee performance, identified areas of improvement, and provided feedback.

Waitress Supervisor

Club de Los Artistas
Palma De Mallorca, BALEARES
01.2018 - 02.2020
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Monitored employee performance, identified areas of improvement, and provided feedback.
  • Resolved customer complaints in a timely manner with professionalism.
  • Created daily shift schedules for waitstaff according to business needs.
  • Developed weekly specials and promotional items to increase sales revenue.
  • Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.

Education

Some College (No Degree) - Tourism And Travel Management

Escuela De Hosteleria
Spain

M.D. - Tourism Marketing

MBA
SPAIN

Skills

  • Shift Scheduling
  • Reservation Management
  • Coaching and Mentoring
  • Salesmanship
  • Guest Relations Management

Timeline

Waitress Trainer

casino Gran Via
01.2023 - 11.2023

Waitress Trainer

Soho Bar
04.2022 - 10.2022

Waitress Supervisor

People
05.2021 - 10.2021

Waitress Supervisor

Club de Los Artistas
01.2018 - 02.2020

Some College (No Degree) - Tourism And Travel Management

Escuela De Hosteleria

M.D. - Tourism Marketing

MBA

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Beatriz Rodriguez Ruiz De Pascual