Beau McInnes
South Hedland,Australia
Summary
Dynamic Drug and Alcohol Case Manager with expertise in client advocacy and case management. Coordinated assessments and developed tailored service plans, resulting in improved client outcomes. Demonstrated proficiency in community outreach and conflict resolution, building strong relationships with stakeholders to enhance program success. Experienced in coordination roles, contributing to effective service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Drug and Alcohol Case Manager
Mission Australia
South Hedland, Western Australia
05.2025 - Current
- Coordinated client assessments to determine needs and develop service plans.
- Monitored client progress and adjusted case plans as necessary.
- Advocated for clients in accessing community resources and services.
- Documented case notes and maintained accurate records in compliance with regulations.
- Facilitated communication between clients, families, and support networks.
- Organized workshops to educate clients about available programs and resources.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Compiled reports on cases and submitted them to supervisors as required.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Actively participated in community outreach events to promote the company's brand.
Pilbara Bail Service Co-Ordinator
HOPE Community Services
South Hedland, Western Australia
06.2021 - 05.2025
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Completing rosters and approving timesheets.
- Building weekly meal planner and activity planner.
- Liasise with other organisations to build a foot print in the community and work alongside other organisations.
- Work closely with Youth Justice Services.
- Deal with staff confilcts.
- Staff 1 on 1's.
- Induct and train new employees.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
Full-Time Case Manager - Employment Pathway Advisor
Ashburton Aboriginal Corporation
01.2017 - 01.2020
- Data Entry
- Addressing client barriers
- Administration
- Dealing with sensitive information
- Resume Workshops
- Outreach Program Co-ordinator
- Uploading documents
- Raising Purchase Orders
- Organisation and scheduling
- Reverse marketing
- Training new staff
- Speaking and dealing with other organisations
- Building a repour and maintaining a positive and well communication with Aboriginal communities, organisations and individuals
- Creating documents for staff to use and updating previous documents
- Referring to Counselling, Licensing, Courses, Medicals, Accommodation etc
- Confidential files, documents and personal details to retain on a confidential basis
- Dealing with irate clients and defusing situations
- Providing a individual support and assistance service to each client
- Remote/isolated work in communities
Casual Position
Caltex Starmart
01.2015 - 01.2017
- Food preparation
- Shift supervisor
- Setting up of promotional stock
- Cashier / Console operator
- General cleaning of store and kitchen
- Restocking of store products
- Cook
- Dealing with emergency fuel leaks
Full-Time Position
Hedland Health Campus
01.2013 - 01.2015
- Orderly
- Dialysis Assistant - Patient care and transportation
- Hospital liaison
- Bus driver for hospital staff - drop off and pick up
- Clinical waste and radiation waste disposal
- Emergency assist with helicopter pad with incoming patients
- Medical records
- Laundry
- General morgue duties
- Hospital floor cleaning maintenance
- Cleaning of hospital vehicles
Full-Time Position
Lifestyle Solutions
01.2012 - 01.2013
- Providing support and assistance to Adults and Children with a Disability
- Assisting people by getting them into the community and helping with day to day duties - shopping etc
- Providing assistance to secure clients in employment and to support them during their rostered hours
- Administration duties and being aware of allergies and medications required for each client
- Activities and after school programs for children with a Disability
- Provide Respite care for families of the clients
Volunteer Work
Southern Cross Care - HACC House
01.2011 - 01.2012
- Kitchenhand
- Meals on Wheels
- Serving of meals
- General cleaning
- Participate in Activities with clients
Education
No Degree -
Hedland Senior High School
South Hedland, WA11-2010
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Team leadership
- Community liaison
- Meeting facilitation
- Program follow-up and assessment
- Conflict resolution
- Written communication
- Problem-solving abilities
- Teamwork
- Reliability
- Client assessment
- Community advocacy
- Case management
- Record keeping
- Data analysis
- Team collaboration
- Training development
- Workshop facilitation
- Outreach program organization
- Emotional awareness
- Case needs assessment
- Stakeholder collaboration
- Performance tracking
- Documentation and reporting
- Community outreach
Certification
- Working with Children Check
- Senior First Aid
- C Class Driver's Licence
- Aboriginal and Torres Strait Islander Mental Health First Aid
- Fire Extinguisher, Manual Handling etc courses completed through South Hedland Health Campus
Professional References
Ilaisaane Finau, Pilbara/Kimberley Manager - 0448 624 077
Larissa Ariyaratne, Broome Bail Service Coordinator - 0415 630 787
Timeline
Drug and Alcohol Case Manager
Mission Australia
05.2025 - Current
Pilbara Bail Service Co-Ordinator
HOPE Community Services
06.2021 - 05.2025
Full-Time Case Manager - Employment Pathway Advisor
Ashburton Aboriginal Corporation
01.2017 - 01.2020
Casual Position
Caltex Starmart
01.2015 - 01.2017
Full-Time Position
Hedland Health Campus
01.2013 - 01.2015
Full-Time Position
Lifestyle Solutions
01.2012 - 01.2013
Volunteer Work
Southern Cross Care - HACC House
01.2011 - 01.2012
No Degree -
Hedland Senior High School