Beau Turner
Morwell,VIC
Summary
Dynamic Care Coordinator with a proven track record at Rainbow Palm, excelling in case management and patient advocacy. Enhanced patient outcomes through effective care planning and multidisciplinary collaboration. Recognized for streamlining processes, reducing wait times, and fostering strong client relationships, while maintaining compliance with organizational standards and regulations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Care Coordinator
Rainbow Palm
01.2022 - Current
- Coordinated patient care plans, ensuring timely follow-ups and resource allocation.
- Assisted healthcare providers with scheduling appointments and managing patient records.
- Communicated effectively with patients to address queries and provide support.
- Maintained accurate documentation of patient interactions and care activities.
- Collaborated with multidisciplinary teams to enhance patient outcomes and service delivery.
- Streamlined processes for referral management, reducing wait times for patients.
- Trained new staff on care coordination protocols and best practices.
- Evaluated patient feedback to identify areas for service improvement and implement changes.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
- Developed patient education materials on chronic disease management, empowering patients to take active role in their health.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
- Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Special Orders
Bunnings Warehouse
2020 - 2022
- Assisted customers with special orders, providing personalized service for a memorable experience.
- Communicated closely with servers to fully understand special orders for customers.
- Handled special orders for unique or hard-to-find items, ensuring customer satisfaction through personalized service.
- Successfully accommodated special orders for weddings, corporate events, and other large-scale gatherings, further enhancing the bakery''s reputation for excellence.
In Home Support Worker
Everyday Ability
2018 - 2020
- Provided personalized care and support to individuals with diverse needs, enhancing daily living experiences.
- Assisted clients in achieving personal goals through tailored activity plans and ongoing encouragement.
- Collaborated with multidisciplinary teams to develop and implement effective care strategies for clients.
- Monitored client progress and adjusted care plans based on observed changes in health or behavior.
Education
Diploma of Community Service - Family And Community Services
Karin College
On Line Crt IV Community Services - Community Services And AOD
Tafe Gippsland
Traralgon, VIC01.2017
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Documentation proficiency
- Multidisciplinary team collaboration
- Goal setting
- Policy adherence
- Scheduling
- Care planning
- Claims processing
- Process improvements
- Progress monitoring
- Organizational standards
- Program oversight
- Monitoring tools
- Strategic planning
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Team collaboration
- Client relationship management
- Conflict resolution
- Data entry
- Verbal and written communication
- Crisis intervention
- Ethical judgment
- Workflow management
- Patient assessment
- Cultural sensitivity
- Discharge planning
- Community outreach
- Needs assessment
- Empathy and compassion
- Patient safety
- Schedule management
- Records management
- Patient care assessment
- Patient relations
- Organizational goal development
- Risk management
- Decision-making
- Medication dispensing
- Certified in CPR/AED
- Training and mentoring
- Employee performance evaluations
- Risk analysis
- Staff scheduling
- Administrative staff supervision
- Problem identification
- Records maintenance
- Operational records maintenance
Certification
Ova Training, mental health First aid, manual handling, fire and evacuation training, work health and safe representative, medication endorsed.
Timeline
Care Coordinator
Rainbow Palm
01.2022 - Current
Special Orders
Bunnings Warehouse
2020 - 2022
In Home Support Worker
Everyday Ability
2018 - 2020
Diploma of Community Service - Family And Community Services
Karin College
Crt IV Community Services - Community Services And AOD
Tafe Gippsland