Hi, I’m
Beauty Peters Ikwueme
Spring Mountain,QLD
Summary
With a Bachelor's degree in Mass Communication and certifications in Customer Service, Human Resources, CRM, and Certified Purchasing Professional, I demonstrate a commitment to continuous learning and professional development.
In addition to the above, I possess strong organizational skills for file maintenance, report and document preparation, mail and delivery management, appointment scheduling, and event planning assistance, with over 10 years of experience in customer service and administrative roles.
My core competencies include but not limited to improving customer service experiences, taking ownership of customer issues, and resolving problems to the satisfaction of all parties involved.
Overview
19
years of professional experience
Work History
Verdmann Educational Centre
Child Care Assistant
01.2020 - Current
Job overview
- Providing support for the childcare teacher
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Dispensed snacks and meals to children in accordance with nutritional guidelines
- Instructed children in crafts and other activities to promote gross and fine motor skills
British Council
IELTS Invigilator
06.2011 - 06.2012
Job overview
- Carried out the coordination of candidates documentation, arrangement of venues for IELTS Examinations
- Ensured adequate materials are available for the IELTS Examinations
- Invigilated during IELTS examination.
KIA Motors
Customer Service Executive
06.2008 - 04.2011
Job overview
- Received and welcomed customers atthefront desk, ensuring customers were given thehighest level of customer service
- Inbound and outbound calling - Conferred with customers by telephone or in-person to provide information about services such as car maintenance due dates, cancel accounts, or to obtain details of Complaints
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Followed up with all sales and warranty customers within 48 hours to ensure customer satisfaction
- Schedule appointments and enter customer information into the system
- Arranged for towing and temporary transportation
- Referred unresolved customer grievances to designated departments for further investigation
- Maintained electronic and paper records of completed service work
- Provided billing statement and explained billing details.
Cable Mission Television
Customer Service Officer
11.2006 - 03.2008
Job overview
- Answered customers' questions about products, prices, availability, and product uses (decoders etc)
- Ensured that customer's complaints are resolved quickly
- Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations
- Assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products
- Negotiated prices and terms of sales and service agreements
- Maintained customer records, using automated systems in head office
- Identified prospective customers by following leads from existing clients, participating in organizations, and attending trade shows/fairs
- Prepared sales contracts for orders obtained and submit orders for processing
- Selected the correct products or assist customers in making product selections, based on customers' needs and product specifications.
National Orientation Agency
Admin Assistant/Receptionist
09.2005 - 08.2006
Job overview
- Welcomed visitors to workplace and addressed them during their stay
- Answered telephone, email, and social media inquiries and directing them to other employees when appropriate
- Typed workplace documents, including letters and reports
- Processed incoming and outgoing mail
- Maintained paper files and monitored stock levels of office stationery and ordering supplies as required
- Performed basic bookkeeping duties
- Booking venues for meetings, seminars, and conferences, and organizing catering for them
- Coordinated appointments of executives and managers
- Assisted in coordinating team events at the best economical locations (like office Christmas party, office decoration and staff end of year gifts)
- Booked flights, hotel reservations and restaurants for executives and managers
- Prepared and mail information packages (workshop program write-ups) under tight deadlines.
Paka Holdings
Admin Assistant
03.2004 - 08.2005
Job overview
- Organized and maintained digital and paper files
- Typed reports and other documents
- Received and sort mail and deliveries
- Scheduled appointments, answered emails, telephone calls, and written correspondence (hard copy letters by post)
- Organized company travel and worked with travel agent to secure travel arrangements
- Tracked, ordered, and maintained an adequate inventory of office supplies
- Assisted in planning company and employee events (Christmas party, managers' meetings)
Education
American Institute of Business & ManagementUnited States
Certified Purchasing Professional - CPP
2021
Alison CorporationOnline
Diploma from Customer Service
2015
Alison CorporationOnline
Diploma from Modern Human Resource Management
2015
Imo State UniversityNigeria
Bachelors of Science degree from Mass Communications
2003
Army Day Secondary SchoolPort Harcourt City
Senior Secondary School Certificate
1997
Seashell Model Primary SchoolPort Harcourt City
Leaving Certificate
1991
Skills
- Advanced MS Office Suite Knowledge
- Back Office Operations
- Travel Administration
- Mail Management
- Data Entry Documentation
- Customer Service
- Report Transcription
- Administrative Support
- Childcare Expertise
- Housekeeping
- Customer Relationship Management
Key Strengths
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Excellent collaborator with good listening skills
- Advanced troubleshooting and multi-tasking skills
- Excellent time management and organizational skills
- Persuasive, emphatic with good critical thinking skills
- Experience with basic operating systems
- Proficient in the use of Microsoft Office tools for presentation and reporting
- Ability to deal with external and internal customer support in a professional manner.
- Adaptive learner, meticulous and able to adapt to new processes in limited time frame.
Visa
Visa: TSS 482 (Can work for any employer with no restriction on work hours)
Availability: Immediate.
Visa Status & Availability
Visa: TSS 482 (Can work for any employer with no restriction on work hours)
Availability: Immediate. Summary
Timeline
Child Care Assistant
Verdmann Educational Centre
01.2020 - Current
IELTS Invigilator
British Council
06.2011 - 06.2012
Customer Service Executive
KIA Motors
06.2008 - 04.2011
Customer Service Officer
Cable Mission Television
11.2006 - 03.2008
Admin Assistant/Receptionist
National Orientation Agency
09.2005 - 08.2006
Admin Assistant
Paka Holdings
03.2004 - 08.2005
American Institute of Business & Management
Certified Purchasing Professional - CPP
Alison Corporation
Diploma from Customer Service
Alison Corporation
Diploma from Modern Human Resource Management
Imo State University
Bachelors of Science degree from Mass Communications
Army Day Secondary School
Senior Secondary School Certificate
Seashell Model Primary School
Leaving Certificate
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