Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Rebecca Keong

Ridgehaven,SA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Analytical approach to planning and day-to-day problem-solving.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager Patient Funding and Billing

St Andrew's Hospital
07.2021 - Current
  • Implement and enforce policies to maintain data security and confidentiality.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Scheduled and Facilitated Regular Team Meetings accommodating diverse schedules.
  • Managed the reconciliation of financial transactions, ensuring accuracy and compliance.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Rendered assistance to the Executive tem including the CEO, Director of Nursing and Director of Finance in relation to identifying risks and managing complex situations corresponding to current Hospital Purchaser Provider Agreements
  • Lead and implemented new billing and revenue system with thorough research and planning, leading to increased revenue growth.
  • Optimised resource allocation by conducting regular performance reviews and providing personalised coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance.
  • Established robust risk mitigation strategies to safeguard against potential challenges or disruptions.
  • Cultivated relationships with external stakeholders to maximise funding opportunities.
  • Conducted analysis to identify trends and capitalise on opportunities for growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximise team agility and performance.
  • Monitored and analysed performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees and stakeholders to keep everyone on same page and working toward established goals.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organising and overseeing projects to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.


Team Leader Patient Funding

St Andrew's Hospital
01.2017 - 07.2021
  • Lead and manage the funding team, providing clear direction and guidance.
  • Set performance expectations and motivate team members to achieve goals.
  • Foster a positive and collaborative team culture
  • Provide constructive feedback and coaching to team members to enhance performance.
  • Recognise and reward achievements to boost morale.
  • Facilitate effective communication within the team and with other departments.
  • Ensure that team members are well-informed about policies, procedures, and updates.
  • Act as a liaison between team members and management.
  • Address and resolve issues within the team promptly and effectively.
  • Collaborate with team members to identify and implement solutions to challenges.
  • Escalate complex issues to higher management when necessary.
  • Coordinate and prioritise tasks to ensure timely completion of jobs.
  • Make informed decisions based on data and team input.
  • Demonstrate sound judgment and problem-solving skills in daily operations.
  • Dealing with complex enquiries and responding to difficult issues.
  • Managing out of scope services (High Cost Drugs, Non-listed Prostheses, home nursing requests).

Patient Accounts Officer

St Andrew's Hospital
10.2013 - 01.2017
  • Generate and process accurate and timely invoices for patient services rendered.
  • Verify insurance information and ensure proper coding of procedures for billing purposes.
  • Review and address any billing errors or discrepancies.
  • Submit insurance claims electronically or by mail in adherence to industry standards.
  • Monitor the status of submitted claims and follow up on any outstanding or denied claims.
  • Collaborate with insurance providers to resolve claim issues.
  • Respond to patient inquiries regarding their accounts, billing statements, and insurance coverage.
  • Provide clear and accurate information to address patient concerns and questions.
  • Assist patients in understanding their financial responsibilities and payment options.
  • Record and reconcile payments received from patients and insurance providers.
  • Identify and resolve discrepancies in payment records.
  • Maintain accurate and up-to-date financial records related to patient accounts.
  • Ensure compliance with relevant healthcare billing regulations and standards.
  • Stay informed about changes in healthcare billing codes, insurance requirements, and billing practices.
  • Collaborate with other departments, such as medical records and clinical staff, to obtain necessary information for accurate billing.
  • Work closely with the finance team to reconcile overall financial records.

Administration/Assistant to Flood Recovery Officer

Boort District Health
06.2011 - 06.2012
  • Managed high call volume, prioritising cases and providing prompt assistance to patients and staff members.
  • Maintained detailed records of customer interactions, noting any trends or recurring issues for further analysis.
  • Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
  • Answered phone calls promptly and professionally, directing callers to appropriate personnel.
  • Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
  • Wrote and published memos, notes and other written correspondence, promoting professional communication.
  • Coordinated travel arrangements for higher-level staff.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Transcribed and organised information to assist in preparing speeches and presentations.
  • Collaborated with cross-functional teams to ensure seamless communication and effective problem resolution.
  • Developed reports using information from the patient management system for the CEO, Director of Nursing & Finance.

Bar Attendant

Kerang Hotel/Motel
06.2011 - 06.2012
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Maintained a clean and organised bar area, ensuring a welcoming atmosphere for patrons.
  • Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
  • Developed rapport with regular customers, fostering a sense of community within the establishment.
  • Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
  • Use the point-of-sale (POS) system to input orders and process payments accurately.
  • Cash handling.

Administration/Surgical Assistant

Dr Julie Wesley Specialist Practice
09.2002 - 05.2011
  • Scheduling consulting and surgery appointments.
  • Cash reconciliation and daily banking.
  • Dictation and audio typing.
  • Enhanced surgical efficiency with diligent preparation and organisation of operating room.
  • Drafting reports from the doctor’s notes.
  • Organising and updating Policy, Procedure and Property manuals
  • Maintained accurate documentation of all appointments and surgical activities for record-keeping purposes and quality control analysis.
  • Ensured adherence to regulatory standards by following established guidelines for infection control, waste disposal, and equipment usage.
  • Ensured patient safety by maintaining a sterile environment throughout surgery.
  • Contributed to successful minor surgeries, anticipating doctor needs and promptly delivering instruments.
  • Maintained cleanliness in the office and consulting rooms.

Education

Bachelor of Applied Science - Sports Science

University of South Australia
Adelaide, SA

Successful Completion of Year 12 -

Banksia Park International High School
Banksia Park, SA

Skills

  • Strategic Planning
  • Performance Management
  • Policy Implementation
  • Staff Development
  • Business Administration
  • Financial Management
  • Business Development
  • Expense Tracking
  • Product Management
  • Schedule Preparation
  • Lead Generation
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Time Management
  • Emotional Intelligence
  • Organisational Skills
  • Decision Making
  • Conflict Resolution
  • Work Planning and Prioritisation
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Teamwork and Collaboration
  • Computer Skills
  • Interpersonal Relations

Certification

  • Proteus Emerging Leaders Program 2017.
  • Infection Control & SterilisationTechniques.
  • National Police Check.
  • First Aid.

Hobbies

Quality time with Family and Friends.

Investing time in orchestrating our next exciting adventure.

Netball (Indoor & Outdoor)

Timeline

Manager Patient Funding and Billing

St Andrew's Hospital
07.2021 - Current

Team Leader Patient Funding

St Andrew's Hospital
01.2017 - 07.2021

Patient Accounts Officer

St Andrew's Hospital
10.2013 - 01.2017

Administration/Assistant to Flood Recovery Officer

Boort District Health
06.2011 - 06.2012

Bar Attendant

Kerang Hotel/Motel
06.2011 - 06.2012

Administration/Surgical Assistant

Dr Julie Wesley Specialist Practice
09.2002 - 05.2011

Bachelor of Applied Science - Sports Science

University of South Australia

Successful Completion of Year 12 -

Banksia Park International High School

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Rebecca Keong