Rebecca Lindsell
West Kempsey,NSW
Summary
I am proud to say that I have over 30 years combined experience in Disability Support, Retail Sales, Disability Employment and Client Services. I am looking for a career change that will fulfill my desire to mentor and lead others while performing to my full potential. I am a confident and driven team player with a passion to embrace change and learn skills to further progress in my career. I am a dedicated, attentive, highly driven and autonomous employee and have developed my skills to deliver outstanding customer service, whilst showing care and empathy towards clients and staff. I am friendly, open minded and approachable. I am trustworthy and reliable and have the ability to connect with my clients and my fellow staff members from all walks of life. I am confident in my computer skills with extensive knowledge in Outlook, Word, Excel, Adobe and Portal based systems.
I am compassionate and possess gentle touch and caring attitude centered on treating people with dignity and respect. I am a collaborative team player with strong clinical and interpersonal skills. Available 7 days per week and evenings.
Overview
30
30
years of professional experience
Work History
Disability Support Worker
Key Community Group
02.2024 - Current
- Drive clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Adhered to company requirements for patient interactions and care standards.
Client Services Officer
Coastal Wealth Directions Financial Planning
01.2023 - 02.2024
- I am the first point of contact for existing and new clients - greeting them either over the phone or face to face, always in a friendly and attentive manner
- I have successfully gained knowledge in a short amount of time in the Financial Planning world, gaining knowledge about Superannuation, Pensions, Shares, Investments and Life Insurance
- I action Superannuation and Pension requests when advised by the Financial planner efficiently and accurately
- I am able to work independently and manage my time according to priority
- I have developed and maintained excellent phone conversational skills and make appointments for clients either via Zoom, phone or Face to face for the planner
- I maintain a clean and organized working environment to enhance productivity
- I show excellent communication skills and will always ask questions to gather the correct information required to proceed
- I task jobs according to when they are due and follow up as required until the end result is achieved
- I am trustworthy, reliable, punctual and professional at all times
- I am a positive and favourable woman who brings a friendly vibe to the workplace for both staff and clients
- I open and close the office independently.
- I built strong relationships with clients through effective communication and understanding their needs.
- I delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- I responded to customer requests, offering excellent support and tailored recommendations to address needs.
- I delivered prompt service to prioritize customer needs.
Disability Employment Consultant/ Support Worker
Key Employment Kempsey
04.2022 - 11.2022
- I built strong relationships where my clients valued and trusted me
- I motivated and enhanced the lives of my clients to prepare them for jobs
- I have enhanced the confidence and skills of clients so they can live a more fulfilled and independent life
- I developed and maintained excellent phone conversational skills
- I maintained a clean and organized working environment to enhance productivity
- I communicate and ask necessary questions confidently
- I work well independently and in a team to solve problems
- I demonstrated punctuality and professionalism at all times
- I promote and encourage fun and learning each and every day.
Business Consultant
Richtan Pty Ltd- Echo Voice and Data
08.2016 - 04.2022
- I built strong relationships where my customers value and trust me with all of their telecommunication needs
- I maintained customer accounts ensuring the customer is getting the best deal available based on their services
- I developed and maintained excellent phone conversational skills
- Sales in business internet services, mobility, phone systems, Cell-fi mobile boosters, problem solving and billing enquiries
- I maintained a clean and organized working environment to enhance productivity
- I communicate and ask questions confidently
- I work well independently and in a team to solve problems
- I am reliable, attentive, punctual and professional at all times
- I promote fun and learning each and every day
- Highlight - 2019 was being asked to attend the National Vantage Telstra Conference in Melbourne Vic with 3000 other employees.
Pharmacy Assistant
Raymond's Pharmacy Kempsey
02.2012 - 07.2016
- Always providing excellent customer service
- Friendly, compassionate and empathetic towards customers
- Worked well in a team and was valued by all staff
- Webster dispensing and packing using Fred and WebsterCare for approx 170 nursing home and home patients on a fortnightly rotating schedule
- Liaising with Nursing staff at Nursing homes or carers for Home patients
- Maintained a clean and organized working environment to enhance productivity
- Served as a reliable, friendly, hardworking, and punctual employee
- Ordering and maintaining stock
- Remained punctual and professional at all times.
Pharmacy Assistant
Amcal Max Kempsey
02.1998 - 02.2012
- Always providing excellent customer service
- Friendly, compassionate and empathetic towards customers
- Worked well in a team and was valued by all staff
- Managing daily takings and banking
- Assisted with recruitment and training of new employees
- Maintained a clean and organized working environment to enhance productivity
- Served as a friendly, hardworking, and punctual employee
- Ordering and maintaining stock
- Remained punctual and professional at all times
- Obtained my certificate 3 in Community Pharmacy in Sept 2009.
McDonalds Kempsey
03.1994 - 01.1998
- Customer service, Money Handling, Crew Trainer, Drive Thru team leader, Party Host, Opening and closing the store
Education
Skills
- Relationship Building
- Disability Awareness
- Documentation skills
- Client Confidentiality
- Meal Planning
- Emotional Support
- Client Transportation
- Lifestyle Support
- Community Integration
- Multicultural Sensitivity
Personal Information
Date of Birth: 02/02/79
References
- Tara Howard, Owner/Manager- Echo Voice and Data Kempsey, 0488202023, tara@echovd.com.au
- Tania Powick, Owner/Manager- Coastal Wealth Directions Kempsey, 0419625556, tania@coastalwealthdirections.com.au
- Father Jesse James, Anglican Parish Kempsey, 0413 261 377
Hobbies and Interests
- Photography
- Fitness/Gym
- Spending time with family
- The beach
- Camping
- Hiking
Photography
I love being able to capture a moment in time that will be remembered in years to come. My photographic images shows people a way that I see the world, in a creative and visual way.
Timeline
Disability Support Worker
Key Community Group
02.2024 - Current
Client Services Officer
Coastal Wealth Directions Financial Planning
01.2023 - 02.2024
Disability Employment Consultant/ Support Worker
Key Employment Kempsey
04.2022 - 11.2022
Business Consultant
Richtan Pty Ltd- Echo Voice and Data
08.2016 - 04.2022
Pharmacy Assistant
Raymond's Pharmacy Kempsey
02.2012 - 07.2016
Pharmacy Assistant
Amcal Max Kempsey
02.1998 - 02.2012
McDonalds Kempsey
03.1994 - 01.1998
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