Rebecca Makepeace
goulburn
Summary
Experienced with providing comprehensive care and support to individuals with disabilities. Utilizes effective communication and interpersonal skills to build trusting relationships and ensure client well-being. Strong understanding of personalized care plans and daily living assistance to enhance client quality of life.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability support worker
Disability services Australia
01.2021 - Current
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Bartender/Receptionist
Astor Hotel/Motel
04.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Shift Manager
Moss Vale Services Club
01.2019 - 01.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- customer service,
- team management and training of new staff
- enforcing RSA and RCG laws
Bartender
Astor Hotel/Motel
01.2017 - 11.2018
- Duties included; Making reservations and checking in motel guests, Customer service, Handling of food and beverage (Alcoholic and non-alcoholic) Handling of money including end of day banking, Opening and Closing of the Hotel, Cleaning bar areas. And other general cleaning duties.
- Respond to customer requests in both hotel and motel areas, Offer assistance to motel customers and Promoting hotel/motel services and facilities.
Education
High School -
Moss Vale High School
Cert III - Health Services Assistance
Tafe
01.2020
Diploma - Community Services
Tafe
01.2022
Bachelor - Social Work
Charles Sturt University
Skills
- Verbal and written communication
- Interpersonal Skills
- Time Management
- Microsoft proficiency
- Documentation and reporting
- Problem-solving
Certification
- First Aid and CPR
- Working with children’s check
- RSA and RCG
Timeline
Bartender/Receptionist
Astor Hotel/Motel
04.2023 - 11.2023
Disability support worker
Disability services Australia
01.2021 - Current
Shift Manager
Moss Vale Services Club
01.2019 - 01.2021
Bartender
Astor Hotel/Motel
01.2017 - 11.2018
Cert III - Health Services Assistance
Tafe
Diploma - Community Services
Tafe
Bachelor - Social Work
Charles Sturt University
High School -
Moss Vale High School
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