BEC ROBERTS
Melbourne,Victoria
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
Whittlesea Bowls Club
01.2015 - Current
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments
- Payroll - Wage Easy
- Accounts Payable and Receivable MYOB
- Reported directly to General Manager and Board of directors.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw Bistro, Gaming, Bar
- Functions - developing strong relationships with clients to executing the functions.
- Recruiting, hiring and training of team members.
- Supervised operations staff and kept employees
- Compliant with company policies and procedures.-Happy H.R
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Learned and adapted quickly to new technology and software applications.
- Handled Work Cover for all Employees
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
ASSISTANT MANAGER
Bridge Inn Hotel
10.2013 - 08.2014
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Facilitated interdepartmental collaboration to streamline workflows across multiple teams.
PERSONAL ASSISTANT
Liuzzi Property Group (Olympic Hotel)
12.1999 - 05.2011
- Addressed customer requests and queries and provided solutions to common problems
- Assisted employers with event planning, organization, and setup
- Possessed calm, professional, and courteous attitude towards customers and colleagues
- Greeted visitors upon arrival at reception area providing assistance as required
- Developed filing systems for client and internal documents
- Created invoices and receipts for clients in accordance with company policies and procedures
- Organized events such as conferences, seminars, trade shows, workshops, and receptions
- Built long-term relationships with clients to promote brand reputation and secure continued business
- H/R & Payroll - Wage Easy - Multiple Venues
- Accounts Payable / Receivable.
Education
HIGH SCHOOL DIPLOMA -
MillPark Secondary
11.1999
Skills
- Contract Review and Recommendations
- Cost Containment
- Staff Training
- Staff Management
Certification
- Vic Drivers Licence
- Vic Gaming Licence
- Working with Childrens
References
- DAMIEN CROWLEY, General Manager, Summertime Pools - Personal, (043) 105-4431, damienc@summertimepools.com.au
- Nick McIntyre, General Manger , Whittlesea Bowls Club - 0411 953 875, manager@whittleseabowls.com.au
Timeline
OPERATIONS MANAGER
Whittlesea Bowls Club
01.2015 - Current
ASSISTANT MANAGER
Bridge Inn Hotel
10.2013 - 08.2014
PERSONAL ASSISTANT
Liuzzi Property Group (Olympic Hotel)
12.1999 - 05.2011
HIGH SCHOOL DIPLOMA -
MillPark Secondary
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