Bec Whiteley
HERVEY RANGE
Summary
I am a professional, empathetic, experienced team player who excels at cultivating strong patient relationships and coordinating seamless care. I have proven ability to manage complex schedules and resolve client concerns effectively. Recognised for exceptional communication skills and proficiency in practice management software, ensuring a compassionate and organised approach to patient journeys.
Overview
13
13
years of professional experience
Work History
Cosmetic Consultant
Qld Plastic Surgery
09.2017 - Current
- Conduct initial consultations alongside surgeon with prospective patients.
- Work closely with the surgeon and patient to develop treatment plan.
- Explaining upcoming treatment preparation, instructions, and other facts to patients.
- Coordinate scheduling of surgeries, pre operative appointments and follow ups.
- Providing costings with patients in a clear and compassionate manner.
- Preparing and ensuring all medical documentation and consents are completed efficiently
- Serve as the main point of contact for patients throughout their surgical journey.
- Maintain detailed records of all interactions within the patient system.
- Maintain confidentiality of patient data.
- Provide emotional support and reassurance before and after procedures with sensitivity and empathy.
- Coordinate with the hospitals and anaesthetists to ensure seamless patient care.
- Provide excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Work with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Coordinate referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Promote a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contribute to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Collaborate closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Resolved customer complaints using established follow-up procedures.
- Maintain surgeons calendar organising appointments where necessary
Account Executive
Arthur J Gallagher
04.2013 - 09.2017
- Provided exceptional customer service, addressing client concerns promptly and effectively for new and existing clients both Domestic and Commercial.
- Managed multiple accounts simultaneously while maintaining organisation and prioritising tasks efficiently.
- Met sales targets by identifying new business opportunities and creating customised solutions for clients.
- Developed and maintained strong relationships through effective communication.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Collaborated with underwriters to negotiate favourable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Guided and managed clients through claims.
- Calculated quotes and educated potential clients on insurance options.
- Developed strong relationships with insurance companies, allowing for more efficient claim resolution processes.
Assistant Account Executive
OAMPS Insurance Brokers (Now Arthur J Gallagher)
01.2012 - 04.2013
- Provided exceptional customer service, addressing client concerns promptly and effectively for new and existing clients both Domestic and Commercial.
- Assisted Account Executives with their portfolios by processing policies, filing and all administrative requirements.
- Assisted with incoming phone calls and redirections promptly and professionally.
- Developed and maintained strong relationships with clients through effective communication.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Guided and managed clients through claims.
- Developed strong relationships with insurance companies, allowing for more efficient claim resolution processes.
Education
Diploma - Financial Services
NIBA
Gold Coast12-2010
Certificate III - Financial Services
NIBA
Gold Coast07-2007
Certificate III - Business (Office Administration)
Axial
Townsville, QLD11-2002
High School Diploma -
Kirwan State High School
Townsville, QLD11-1999
Skills
- Excellent interpersonal and communication skills
- Very patient/client focused
- Strong organisational and multitasking abilities
- Proficient with practice management software
- Empathetic and highly professional staff member
- Works well under pressure
- Innovative Problem Solver
- Very Fast Learner
- Trustworthy and Loyal
Timeline
Cosmetic Consultant
Qld Plastic Surgery
09.2017 - Current
Account Executive
Arthur J Gallagher
04.2013 - 09.2017
Assistant Account Executive
OAMPS Insurance Brokers (Now Arthur J Gallagher)
01.2012 - 04.2013
Diploma - Financial Services
NIBA
Certificate III - Financial Services
NIBA
Certificate III - Business (Office Administration)
Axial
High School Diploma -
Kirwan State High School
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