Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Becca Howell

Basin Pocket,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Brings excellent organizational, multitasking and time management skills. Willing to work hard and help others to achieve key goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Groups Facilitator

Prosperosa
Darra, QLD
02.2023 - 02.2024
  • Planned, developed and administered group services designed to assist participating clients.
  • Updated attendance records of participants in group sessions and workshops.
  • Encouraged clients to develop mutual support networks outside of support groups.
  • Maintained a positive attitude while facilitating sessions with the intention of encouraging engagement from all participants.
  • Supported individuals within the group who were struggling emotionally or psychologically.
  • Welcomed new members to group and provided orientation on both group operations and self-help services.
  • Provided case management services and referrals to individuals requiring additional assistance.
  • Provided guidance in problem-solving techniques to help the group reach consensus on decisions.
  • Gathered data regarding participant's opinions and reactions during activities conducted with the group.
  • Assisted with conflict resolution within the group by providing constructive criticism when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Administrative Officer

Prosperosa
Darra, QLD
10.2021 - 02.2023
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Organized and maintained filing systems, including electronic databases and records.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Filtered emails based on importance and escalated issues to leadership.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Ensured compliance with all organizational policies and procedures relating to administrative operations.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Developed new filing systems to improve accuracy of document retrieval processes.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Contributed to maintaining a safe workplace that values the health and safety of co-workers, clients, and visitors
  • Organized complex documents using office technology and software applications.
  • Drafted clear and grammatically correct business correspondence.

Customer Service Representative

Harris Scarfe
Morayfield, QLD
04.2012 - 10.2012
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Payroll Assistant

Coles
Morayfield, QLD
10.2008 - 06.2011
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Maintained accurate records of employee time cards and attendance records.
  • Established employee payroll files and updated existing files with new information.
  • Managed confidential personnel files containing sensitive employee information in accordance with legal requirements.
  • Prepared purchase orders and expense reports.
  • Identified, researched and resolved issues with hours worked.

Education

Year 11 Completion -

Riverside College
Distance Education
12-2009

Skills

  • Fundraising
  • Professional Relationship Building
  • Agenda Planning
  • Interpersonal and Written Communication
  • Intake Interviews
  • Community Outreach
  • Project Management
  • Financial Management
  • Business Administration
  • Staff Management
  • Technical Documentation
  • Executive Support
  • Customer Service
  • New Hire Onboarding
  • Office Administration
  • MS Office

Certification

  • Working With Children Check - Valid till 10/2026
  • NDIS Worker Screening - Valid till 10/2026
  • Open QLD Drivers License

References

References available upon request.

Timeline

Groups Facilitator

Prosperosa
02.2023 - 02.2024

Administrative Officer

Prosperosa
10.2021 - 02.2023

Customer Service Representative

Harris Scarfe
04.2012 - 10.2012

Payroll Assistant

Coles
10.2008 - 06.2011

Year 11 Completion -

Riverside College

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Becca Howell