Dynamic business development professional with a proven track record of identifying growth opportunities and executing strategic initiatives that drive success. Expertise in client relationship management and sales strategy development, complemented by a strong emphasis on fostering teamwork and delivering measurable outcomes. Highly adaptable to evolving business environments, committed to aligning efforts with organisational goals. Experienced in facilitating employment pathways and consistently achieving impactful results that contribute to overall business success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Development Officer
Open Door/ Previously West Gate Community Initiative Group
Footscray, VIC
02.2022 - 11.2025
Generated new business with marketing initiatives and strategic plans.
Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
Collaborated with cross-functional teams for the successful execution of business development initiatives.
Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
Facilitated job placement for individuals with disabilities, enhancing opportunities and workforce integration.
Analyzed barriers to employment, recommending solutions to enhance accessibility in job search processes.
Collaborated with local employers to create employment opportunities for disabled clients, fostering strong relationships within the community.
Increased awareness of employment services through effective outreach and marketing strategies, reaching wider audience of potential clients.
Mentored junior consultants to develop their expertise in employment services, fostering a supportive work environment.
Increased job placement rates by developing and implementing strategic employment services programs.
Account Manager/Employment Consultant
Asuria
Bendigo, VIC
02.2017 - 10.2021
Support and encourage positive culture to assist clients in building strong community networks and relationships to assist in the jobseeker journey towards employment opportunities.
Provide a high level of customer service by working closely with candidates, identifying their employment skills, preparing them for interviews, and matching them with specific employment positions.
Attend after-hour events to further promote the company, maximise business development strategies and identify prospects for business opportunities.
Manage and oversee all administrative operations concerning service delivery under jobactive deed.
Develop a network of employers, build effective working relationships with a range of stakeholders to promote engagement.
Applying a level of high effort to understand and address each participants' employment assistance needs and any related barriers.
Utilising exceptional time management skills to work through a caseload of participants.
Manage Group Marketing Sessions and Group Interviews.
Effectively established reputation as a high-performing Recruitment Broker by consistently achieving multiple long-term sustainable placements and exceeding financial targets and Key Performance Indicators.
Recognised as one of the Top 3 performers in the country and consistently achieved multiple long-term sustainable placements.
Jobactive/ Work Force Australia -Department of Education, Skills and Employment
Business Owner/Manager
Ivy-Jayne & Co Millinery
Bendigo
01.2014 - 12.2017
Develop and implement business and budget plans aligned with the company's strategies and objectives.
Identify world-leading milliners to build partnership and collaboration and secure exclusive distribution in Australia.
Undertake the responsibility to manage all the financial aspects of the business to achieve financial targets.
Provide prompt, efficient, and customer-centered services to encourage repeat business and referrals.
Manage wholesale buying and distribution through an electronic network, providing a highly efficient distribution chain of products.
Oversee the day-to-day operations of the business including marketing, advertising, and promotions strategies.
Analyse sales volume, profit, and overheads and submit findings to the management.
Manage budget with zero overspending to achieve desired outcomes for the business.
Handle the company's social media accounts with a focus on Instagram and Facebook engagement levels.
Successfully established the business within the industry, formed international relationships.
MANAGER
Lloyds Equine Supplies/Imports
01.2010 - 12.2017
Manage the global distribution of exclusive equine supplies and specialised equestrian goods from Europe and USA to retail in Australia.
Lead and direct all marketing and social media strategies with a focus on Instagram engagement and handled online sales, the despatch of goods, and promotional events.
Monitor the day-to-day administrative operations of the business including the management of Accounts Payable/Accounts Receivable, sales data, PL statement preparation, and customer database maintenance.
Develop and administer sales strategies and sales promotions to enhance sales performance, improve client relationships, customer service, and business performance.
Maintain personal knowledge of market trends and evaluate financial aspects of the business such as budget, expenditures, and Profit/Loss projections.
Institute a sales and marketing plan to build brand awareness, create repeat sales and referrals, and encourage consumer brand loyalty.
Greatly contributed to establishing and strengthening the company's image within the industry by building a strong business network on a national and international level and meeting set sales targets.
Skills
Operational efficiency management
Market expansion initiatives
Software systems proficiency
Talent acquisition
Effective relationship management
Compliance
Employer engagement
Client advocacy
Understanding labor market dynamics
Client case coordination
Stakeholder engagement expertise
Strategic account management
Employee performance evaluation
Cross-functional collaboration
Relationship management
Resume development
Career counseling
Certification
Current Working with Children's Check
Current Police Check
Timeline
Business Development Officer
Open Door/ Previously West Gate Community Initiative Group
Business Development Director/Sales & Marketing Manager at SERVPRO of Dubuque, Platteville & MonroeBusiness Development Director/Sales & Marketing Manager at SERVPRO of Dubuque, Platteville & Monroe