Beckie-jay Yates
Kingswood,NSW
Summary
Results-driven sales representative with expertise in customer relations, negotiation, and problem-solving. Proven ability to enhance customer success and drive sales through effective communication and tailored solutions.
Overview
20
20
years of professional experience
Work History
Sales Representative/Receptionist
Leroysomer
Seven Hills
02.2022 - 09.2025
- Conducted market research to uncover leads and opportunities, enhancing sales pipeline.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Assisted in resolving customer inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions and client communications.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques that effectively increased service sales and upsells for new and existing clients.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Reviewed monthly performance against targets set by management team.
- Organized client visits, presentations, product demonstrations and trade shows.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Managed email correspondence with clients and colleagues to ensure effective communication.
- Engaged casual shoppers, providing product information and recommendations that increased sales opportunities.
- Assisted with administrative tasks to support office management functions.
- Processed incoming mail and distributed it to relevant personnel efficiently.
- Ensured a clean and organized reception area for visitors and staff.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Merchandising Assistant
Crew Services Group/Masters
St Marys
09.2015 - 04.2016
- Coordinated product displays and merchandising layouts across retail locations to enhance visual appeal.
- Collaborated with vendors to manage inventory levels and ensure product availability.
- Created and maintained visual merchandising standards according to brand guidelines.
- Analyzed sales trends to inform product placement strategies and optimize sales performance.
- Facilitated training sessions for new staff on merchandising techniques and best practices.
- Ensured compliance with company policies regarding merchandise selection and display standards.
- Analyzed consumer feedback data to determine which products were most popular among customers.
Assistant Store Manager
TEMT
Penrith/Parramatta
04.2011 - 05.2014
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service best practices and store policies.
- Supported inventory management by monitoring stock levels and replenishing items.
- Handled customer inquiries and resolved issues to enhance shopping experiences.
- Collaborated with team members to maintain visual merchandising standards.
- Implemented promotional displays to attract customer attention and drive sales.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Facilitated communication between management and staff to improve team performance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints by actively listening, documenting concerns, and providing tailored solutions to enhance satisfaction.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed monthly sales and performance reports to inform operational planning and guide strategic decisions.
- Mentored employees on sales techniques, upselling, and cross-selling to boost retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Organized weekly meetings with department heads to review progress on key objectives.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
Retail Sales Assistant
Target
Parramatta
06.2007 - 03.2011
- Assisted customers in locating products throughout the store.
- Operated point-of-sale systems for efficient checkout processes.
- Maintained store appearance by restocking shelves and organizing displays.
- Resolved customer inquiries and provided accurate product information to support informed purchasing decisions.
- Collaborated with team members to manage inventory levels effectively.
- Supported promotional events by setting up displays and signage.
- Trained new staff on customer service techniques and operational procedures.
- Engaged customers to foster a welcoming shopping environment and encourage repeat visits.
- Managed cash register operations using POS system and processed sales and returns.
- Operated the cash register, accepted payment, and issued receipts.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained up-to-date knowledge of store products and promotions to enhance customer engagement.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Informed customers of current sales promotions and discounts.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted customers with product selection to meet their needs.
- Maintained accurate records of all transactions on the computer system.
- Helped maintain the security of the store by monitoring suspicious activities.
- Handled inventory control procedures such as cycle counts and stock replenishment.
- Provided support to colleagues in order to ensure smooth running of operations.
- Answered questions from customers about products and services.
Bar and Gaming Assistant
Lucky Australian Hotel
St Marys
01.2006 - 06.2007
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Prepared alcoholic drinks for customers following standard recipes.
- Demonstrated knowledge of wines, beers, spirits and cocktails.
- Adhered to company policies regarding responsible beverage service practices.
- Ensured that all orders were accurate, timely and properly delivered to customers.
- Handled difficult or irate customers to preserve positive atmosphere in gaming area.
- Verified age identification when serving alcoholic beverages to customers.
- Processed customer payments for drinks served, ensuring accuracy and efficiency.
- Checked ID's upon entry into the gaming area according to policy and procedure.
- Restocked inventory, maintaining accurate amounts and types of products available for service.
- Operated POS system correctly while processing orders accurately and efficiently.
- Performed opening and closing duties such as counting money in registers, setting up cash drawers, restocking items on shelves or counters .
Education
High School Diploma -
Chifley College Shalvey Campus Mount Druitt
Shalvey/Mount Druitt11.2004
Skills
- Sales demonstration
- Sales presentations
- Cold calling
- Client engagement
- Customer relations
- Customer success management
- Client account management
- Pipeline building
- Business development
- Product merchandising and distribution
- Negotiation tactics
- Time management
- Problem solving
- Solutions planning
- Conflict resolution
- Effective communication
- Relationship management
- Customer relationship building
- Performance improvement
- Team leadership
- Customer service
Timeline
Sales Representative/Receptionist
Leroysomer
02.2022 - 09.2025
Merchandising Assistant
Crew Services Group/Masters
09.2015 - 04.2016
Assistant Store Manager
TEMT
04.2011 - 05.2014
Retail Sales Assistant
Target
06.2007 - 03.2011
Bar and Gaming Assistant
Lucky Australian Hotel
01.2006 - 06.2007
High School Diploma -
Chifley College Shalvey Campus Mount Druitt