Becky Brooks
Sydney
Summary
I am an organised, hardworking, and ambitious individual. I have a strong work ethic and positive attitude with outstanding communication skills both with work colleagues and customers. These skills have enabled me to thrive in a high-pressure environment and deliver excellent customer service skills and add value to a business. I am looking to utilise these skills and use my experience to enhance my employer's productivity and reputation.
Overview
7
7
years of professional experience
Work History
Administrator Assistant
Brookfield
10.2023 - 08.2024
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Booking and scheduling meetings for senior and executive teams and their clients.
- Receiving post and deliveries and distributing to the relevant department throughout the office.
- Processing invoices accurately through Coupa.
- Creating access cards using Gallagher for new joiners and visitors.
- Provided exceptional administrative support during events, including setup, registration assistance, and on-site coordination.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
Facilities Manager/Site Supervisor
JLL/TikTok
08.2022 - 10.2023
- Responsible for overseeing the client account (TikTok) – onsite IFM
- Onboarding and vetting potential vendors to meet client needs while ensuring effective supplier management and fostering positive relationships with all vendors.
- Managing events, including sourcing venues, selecting catering options, creating and managing purchase orders, and adhering to budget constraints to ensure cost-effectiveness for the client.
- Supervising the receptionist by assigning daily tasks, conducting performance reviews, and providing coaching and guidance to ensure maximum efficiency for the client.
- Preparing and presenting weekly and monthly administrative and facilities reports to share with regional FM and the Admin lead.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Trained new team members on site policies and procedures.
- Accurately preparing invoices to ensure correct payments to vendors and the client.
- Purchasing goods and services to maintain business as usual operations.
- Monitoring costs and expenses to aid in budget preparation by maintaining weekly and monthly trackers.
- Managing projects by delegating tasks to staff members as needed and ensuring projects are completed on time and within the allocated budget.
- Conducting daily and weekly office facilities inspections.
Administrator
TikTok Australia
02.2022 - 08.2022
- Welcoming guests and staff members, ensuring they are registered and logged into the company registry system.
- Creating and logging access passes for all visitors and staff.
- Sourcing meeting rooms and venues for internal meetings and external company events.
- Processing invoices and managing office budgets, including food and beverage expenses, generating quotes, and reporting on expenditures.
- Assisting with HR functions by maintaining up-to-date personal records, including onboarding and offboarding staff.
- Handling incoming and outgoing mail services, including swag and event signage.
- Updating and creating local and global communications.
- Ordering stationery and conducting monthly inventory.
- Providing training, guidance, and support for new staff members.
Office Coordinator
Aussie Home Loans
06.2021 - 11.2021
- Greeting, welcoming, and directing all staff and guests from the front desk.
- Answering incoming telephone inquiries and transferring them to the relevant departments.
- Assisting with and distributing incoming and outgoing mail.
- Creating and processing all invoices to forward to the accounts team.
- Assisting and collaborating closely with Executive Assistants, including organizing catering for office events and meetings, updating staff contact details via Excel, and arranging couriers for executives.
- Conducting exit interviews.
- Replenishing and ordering office snacks and stationery supplies.
- Conducting Work Health and Safety inductions for new staff.
- Creating and processing access cards.
- Rebranding the entire office for a company merger.
Customer Service Consultant
Service NSW
12.2020 - 06.2021
- Providing timely, accurate, and efficient information and assistance to customers of NSW.
- Guiding customers through basic troubleshooting or setup processes, such as E-toll accounts, Dine and Discover, and MyServiceNSW accounts.
- Answering phone calls and emails, responding to customer questions and complaints.
- Ensuring compliance with privacy requirements and legislative obligations.
- Assisting with inquiries across multiple skill types simultaneously, ensuring seamless transitions between different inquiry types.
- Meeting daily KPI targets.
Property Valuer and Sales Negotiator
Purple Bricks Real Estate Agent
02.2018 - 04.2019
- Attending valuations and securing business through sales pitches in a highly competitive market.
- Maintaining regular contact with past and present vendors to build relationships and nurture current listings, ensuring top-tier customer service.
- Creating floor plans and photographing properties for outstanding marketing advertisements.
- Ensuring properties are in presentable condition for viewings.
- Crafting compelling property descriptions to enhance sales.
- Negotiating sales to secure the best prices for vendors.
- Coordinating with solicitors to ensure smooth transactions throughout the sale process.
- Managing my own schedule and appointments.
- Overseeing more than 80 properties.
- Handling inquiries from potential buyers and providing comprehensive information about the properties.
Skills
- Budgeting and financial management
- Customer Service
- Office Management
- Microsoft Office Suite
- Documentation And Reporting
- Property valuation
- Building inspections
- Team Leadership
- Building Maintenance
- Office Administration
- Communication
- Client management
Qualifications And Achievements
Certificate IV in Entrepreneurship & New Business - 2021 - 2022
BTEC Extended Level 2 & 3 Diploma in Travel & Tourism 2012 - 2016
8 GCSE's - 2006 - 2011
References
Brookfield
Corinne Bruce - corinne.bruce@brookfield.com / +61 412 603 829
TikTok/JLL
Robina Elyeh - robina.elyeh@bytedance.com / +61 432 936 008
Timeline
Administrator Assistant
Brookfield
10.2023 - 08.2024
Facilities Manager/Site Supervisor
JLL/TikTok
08.2022 - 10.2023
Administrator
TikTok Australia
02.2022 - 08.2022
Office Coordinator
Aussie Home Loans
06.2021 - 11.2021
Customer Service Consultant
Service NSW
12.2020 - 06.2021
Property Valuer and Sales Negotiator
Purple Bricks Real Estate Agent
02.2018 - 04.2019
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