Summary
Overview
Work History
Education
Skills
Timeline
Generic

Becky Emmett

Linkedin.com/in/becky-emmett

Summary

Knowledgeable, dedicated and ambitious professional with extensive experience in customer service and the pet care industry.

Solid team player with a positive demeanour and proven skills in developing and refining processes for SME's including a multi-brand startup business.

Overview

6
6
years of professional experience

Work History

Customer Care and Marketing Lead

Happy Hound Collective P/L (previously Ilume P/L)
01.2022 - Current
  • Simultaneously worked across multiple brands (ZamiPet, Nectar of the Dogs, ilume, Heartly, Snooza) providing exceptional service to retailers and consumers.
  • Developed and streamlined processes to improve efficiency within in a pet care startup business.
  • Enhanced customer experiences with forward-thinking strategies and problem solving to identifying their needs and offer tailored solutions.
  • Coordinated events and trade shows to showcase products, generate valuable leads and sales.
  • CRM experience in Intercom and Reamaze

Customer Support Specialist

Ergopouch P/L
10.2020 - 01.2022
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Maintained detailed knowledge of products to provide accurate information and expert advice to retailers and consumers.
  • Processed a high volume of orders with accuracy and attention to detail while adhering to individualised retailer requirements.
  • CRM experience in Zendesk and Netsuite

Customer Service Team Leader

Loving Earth
03.2018 - 10.2020
  • Collaborated with management to develop strategies for increasing customer satisfaction and retention rates.
  • Identified potential process improvements through data analysis, leading to increased team efficiency and productivity.
  • Utilised CRM software to track customer interactions and analyse sales data to general reports to share with internal stakeholders.
  • Assisted in the development of departmental goals, objectives, and KPI's to measure success in delivering excellent service.
  • Developed comprehensive training programs and manuals to equip new team members with the essential skills and knowledge to thrive in their role.
  • Maintained a positive work environment by fostering open communication and promoting teamwork among staff members

Education

Diploma of Arts - Visual Merchandising

RMIT University
Melbourne, VIC
2003

Skills

  • Teamwork and Collaboration
  • CRM Management
  • Attention to Detail
  • Team Leadership and mentoring
  • Problem-Solving
  • Account Management

Timeline

Customer Care and Marketing Lead

Happy Hound Collective P/L (previously Ilume P/L)
01.2022 - Current

Customer Support Specialist

Ergopouch P/L
10.2020 - 01.2022

Customer Service Team Leader

Loving Earth
03.2018 - 10.2020

Diploma of Arts - Visual Merchandising

RMIT University
Becky Emmett