Becky Kane

I was promoted to a reservation coordinator role in October 2024. Working among the office team, I am the first point of contact for customers looking to make bookings at the restaurant. My main responsibilities include handling phone and online reservations, responding to emails, managing the reservation system along with general administration duties.

Within the events team, I assist in planning and coordinating logistics for various events held at the venue. Ensuring smooth execution from start to finish. Manage event details, timelines, and special requirements. Regularly communicating and working closely with clients to understand their event goals.

Waitress & Host

• Delivered excellent customer service through friendly and polite interaction.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations.
• Streamlined restaurant operations with efficient seating arrangements.
• Created a welcoming environment with friendly interactions and prompt service.

Bar Tender

• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

• Enhanced operational efficiency with streamlined data entry processes.
• Handled customer enquiries in a timely manner, improving client satisfaction rate.
• Assisted in training new hires, promoting a consistent work standard across the team.
• Maintained confidentiality, protecting sensitive client information.
• Managed financial transactions by recording charges, refunds, payments and purchases.
• Assured accuracy of financial statements.

Assisted BHN with transferring payroll data to a new network system.

• Corrected data entry errors to prevent duplication or data degradation.
• Transferred data from physical copies to electronic records.
• Registered new customer account details in system.
• Updated office databases and records with accurate, current information.
• Met productivity goals through swift, precise data entry.
• Experience using connX
• Handling sensitive and personal information
• Administered confidential payroll records, meticulously maintaining data integrity.
• Input new payroll data manually or by scanning associated documentation into computer system.

Manage a diverse portfolio of clients ranging from 150 - 200 with employees of up to 50+ and take responsibility in ensuring all payroll matters are handled with great care and in full compliance with all aspects of legislation whilst maintaining a positive relationship with each payroll stakeholder.

• Input invoice amounts to computer system
• Kept employee records complete, accurate and compliant.
• Documented employee attendance, leave and overtime and updated database.
• Created records for new starters and closed out files for terminated or resigned employees.
• Completed accurate payroll calculations using manual or computerized systems.
• Updated employee pay information to reflect correct base pay and special entitlements.
• Input new payroll data manually or by scanning associated documentation into computer system.
• Calculated deductions for taxes, garnishments and benefit plans.
• Liaised with union officials to resolve issues with member payroll.

• Maintaining clean and tidy bar area in line with health and hygiene regulations.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Maintained bar stocks, replenishing daily as necessary.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

This is a weekend job that I took on. I cleaned clients houses and also company offices.

• Correctly used colour-coded equipment.
• Dusted countertops, ceilings and furniture for pristine environment.
• Emptied and cleaned trash cans following procedures.
• Made beds and changed sheets and pillow cases.
• Spot cleaned and sanitised high-touch areas.
• Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.

Host, greet, serve and ensure customers are well looked after. Maintain the highest standards of cleanliness and safety. Working in a team to ensure all food and drink orders are taken and distributed. Worked through Covid-19 lock-down by providing a food delivery service to customers.

• Served beverages with efficiency and friendliness, ensuring guests satisfaction and offering advice on menu selections.
• Processed cash and card payments accurately and efficiently.
• Thoroughly wiped down and disinfected tables, increasing consumer confidence in internal hygiene practices.
• Promptly communicated refill orders to bar staff, maintaining seamless workflow.
• Prepared dining room for special functions.

• Delivering, and collecting all post for the Edinburgh office in a timely and efficient way in accordance with the agreed facilities service legal agreement
• Photocopying, scanning and other estate management duties including reception and archiving of files and titles
• Setting up client meeting rooms, and assisting with any courier/bank runs when required
• Took on additional tasks on manager's request.
• Completed assigned work within deadlines and to company standards.

• Making outbound calls to customers to follow up on quotations and identify additional opportunities
• Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
• Creating and processing accurate quotes and orders
• Ensuring showroom and warehouse runs in a professional manner
• Deadlines and targets had to be met.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Established sales goals by forecasting annual sales quotas and projecting expected sales
• Customer Service, Dealing with patients on an individual basis face to face and over the telephone
• Booking appointments and answering queries by telephone and email
• Handling cash and processing card payments
• Offering any additional administrative support
• Worked to ensure a positive and hassle-free customer experience
• Supply Chain Cordinator at Oceaneering,
• Aberdeen

• Monitored the performance of external vendor supply chains while handling internal logistics.
• Dealt with invoices
• Improved, standardised and documented planning and scheduling processes.
• Managed invoicing and payment processing operations.
• Monitored outstanding invoices and performed collections duties.