Becky Taylor
Newborough,VIC
Summary
Experienced committee member and start-up founder with a proven track record in policy development, operational management and strategic planning. Skilled in leading teams to achieve organizational goals, with a strong emphasis on compliance and innovative problem-solving. Demonstrates excellent communication and interpersonal skills, fostering stakeholder relationships business and policy improvements.
Overview
26
26
years of professional experience
Work History
Committee Member
Blueknot Foundation; The WES and Gippsland Primary Health Network
Morwell, VIC
02.2021 - Current
- Attended meetings, listened to presentations and discussed various topics with other committee members.
- Assisted in drafting resolutions for adoption by the committee.
- Collaborated with staff to develop recommendations on policy issues related to the committee's mission.
- Provided input on policy decisions related to program implementation, budgeting and resource allocation.
- Developed strategies to address identified gaps in services and resources within the organization's scope of responsibility.
- Participated in educational sessions and workshops designed to increase knowledge of relevant topics.
- Provided technical assistance as needed when implementing policies or procedures developed by the committee.
- Met with committee members to review and develop policies and business strategy.
- Evaluated and optimized and policies.
- Conducted reviews of concerns to identify root issues and possible solutions.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Assisted in the implementation of approved policies by liaising with stakeholders.
Startup Founder
Empowered Healthcare Network
Morwell, VIC
07.2020 - Current
- Developed business plan to launch startup venture.
- Conducted market research and identified target customer segments.
- Created a website and social media presence to promote the startup.
- Managed daily operations of the company including staff recruitment and training.
- Established relationships with key stakeholders such as customers, partners, investors.
- Prepared reports on progress made towards achieving long-term objectives.
- Implemented processes to ensure compliance with applicable laws and regulations.
- Established and maintained strategic partnerships with key industry players to enhance business growth and development.
- Hired, trained, and mentored staff members to maximize productivity..
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Identified opportunities for process improvement within the customer service department.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Analyzed data from surveys to determine trends in customer needs and preferences.
- Communicated effectively with team members to ensure timely response times for customers.
- Stayed abreast of changes in products and services offered so as to answer questions accurately.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Technical Support Officer
Symbian Health
Brisbane, QLD
03.2009 - 11.2010
- Tested software and hardware for compatibility with systems.
- Identified and documented system problems, using relevant tools.
- Resolved network connectivity issues for users onsite and remotely.
- Updated software applications and operating systems as needed.
- Installed new hardware components such as printers, scanners.
- Configured user accounts, passwords, file permissions.
- Performed troubleshooting tasks to diagnose system errors or malfunctions.
- Maintained log of all service requests with detailed information about each case.
- Coordinated with vendors for repairs or maintenance of computer equipment.
- Assisted other departments in resolving their IT related queries.
- Analyzed system logs to identify potential areas of improvement in system performance.
- Recommended solutions to improve the reliability and efficiency of existing systems.
- Provided guidance and advice regarding effective use of IT resources.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Served as first point of contact for incoming technical service calls and emails.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Developed and maintained strong relations with customers to meet quality expectations.
- Maintained up-to-date case documentation for future reference.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Personal Assistant
Sinnamon Park Nursing Home
Sinnamon Park, QLD
01.2008 - 02.2009
- Skills covered by more recent roles
Ambassador
Carers Association of SA
Adelaide, SA
01.1999 - 02.2006
- Attended various forums, seminars, workshops, and official functions.
- Maintained relationships with key stakeholders in government organizations, as well as non-governmental entities.
- Engaged in public relations efforts by attending cultural events and speaking engagements.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
Advisory Board Member
Family and Community Services
Canberra, ACT
06.2004 - 12.2004
- Cultivated relationships with external stakeholders to support the success of the organization's mission.
- Collaborated with other board members to identify potential areas for improvement within the organization.
- Assisted in the development of organizational policies and procedures related to Board operations.
- Facilitated communication between internal staff, external stakeholders, and other Board members.
- Participated in brainstorming sessions aimed at identifying solutions for challenging issues facing the organization.
- Contributed expertise on various topics during presentations given by Board members or external speakers.
- Worked collaboratively with key personnel from partner organizations to ensure successful implementation of joint projects.
- Served as a liaison between internal staff and external stakeholders, effectively communicating updates when necessary.
- Attended board meetings and reviewed meeting agendas.
- Maintained confidentiality in regard to internal organizational affairs and information.
- Acted as ambassador for organization and routinely arranged meetings with stakeholders.
- Brainstormed new business policies and directed program operations.
- Served as advisor to Senator Vandstone regarding strategic plans and board resolutions.
- Created detailed reports.
- Collaborated with clients to identify their goals and
- Participated in policy development discussions related to public health issues affecting the community.
- Contributed to organizational objectives by participating in committees or task forces related to policy development or implementation.
- Facilitated discussions among various stakeholders during policy development processes to ensure consensus was reached on key points before finalizing any recommendations.
- Provided technical advice and guidance to government officials on policy development initiatives.
- Attended conferences focused on current trends in public health policy development.
Education
Certificate 4 Mental Health - Mental Health Services
Partners in Training
Sale, VIC12-2023
First Aid Cert - First Aid
First Aid Aus
Warragul10-2022
Mental Health First Aid - Mental Health First Aid
Mental Health First Aid Aus
Morwell, VIC07-2022
Some College (No Degree) - Health Sciences
Deakin University
Melbourne, VICSkills
- Policy Development & improvement
- Community Outreach
- Operational management
- Meeting facilitation
- Solution Innovation & problem solving
- Business Administration
- Stakeholder Management
- Performance Benchmarking
- Organizational Development
- Process Improvement
- Service Delivery Improvement
- Client Relationship Building
- Board Collaboration
- Effective Communication
- Analytical and Critical Thinker
Timeline
Committee Member
Blueknot Foundation; The WES and Gippsland Primary Health Network
02.2021 - Current
Startup Founder
Empowered Healthcare Network
07.2020 - Current
Technical Support Officer
Symbian Health
03.2009 - 11.2010
Personal Assistant
Sinnamon Park Nursing Home
01.2008 - 02.2009
Advisory Board Member
Family and Community Services
06.2004 - 12.2004
Ambassador
Carers Association of SA
01.1999 - 02.2006
Certificate 4 Mental Health - Mental Health Services
Partners in Training
First Aid Cert - First Aid
First Aid Aus
Mental Health First Aid - Mental Health First Aid
Mental Health First Aid Aus
Some College (No Degree) - Health Sciences
Deakin University
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