Angus Clarke
Appin,NSW
Summary
I am an energetic hospitality professional with over 8 years of experience in the industry. I excel in creating exceptional guest experiences and ensuring smooth operations in fast-paced environments. I have a proven track record of managing shifts efficiently, overseeing teams with confidence, and upholding high standards of service. My excellent communication and problem-solving skills contribute to a positive and collaborative team atmosphere. I am committed to delivering quality service and consistently surpassing guest expectations. My adaptability, strong leadership, and dedication make me an asset to any hospitality team.
Overview
8
8
years of professional experience
Work History
Supervisor
Camden Valley Inn
11.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Oversaw daily operations of the venue, ensuring smooth workflow and timely completion of tasks.
- Trained new employees and delegated daily tasks and responsibilities.
Supervisor
Market Halls
01.2023 - 09.2023
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Completed bar opening and closing procedures.
- Maintained a clean and organised bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
Bartender
Chequers Restaurant & Pub
06.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Cafe All-rounder
Petit Papillon
06.2020 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Cashier
Woolworths
08.2016 - 06.2020
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
John Terry Catholic High School
Rosemeadow, NSW09.2018
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Processes and procedures
References
- Taylah Southwell
Duty Manager, Camden Valley Inn
Ph: 0431822052
E: Taylahsouthwell@hotmail.com
- Darcie Coey
Duty Manager, Camden Valley Inn
Ph: 0412896713
E: darcie.coey@solotel.com.au
Timeline
Supervisor
Market Halls
01.2023 - 09.2023
Bartender
Chequers Restaurant & Pub
06.2022 - 01.2023
Supervisor
Camden Valley Inn
11.2020 - Current
Cafe All-rounder
Petit Papillon
06.2020 - 11.2020
Cashier
Woolworths
08.2016 - 06.2020
High School Diploma -
John Terry Catholic High School
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