Beebee Peerbuccus
Customer Service Representative
Curlewis,VIC
Summary
I am currently looking for the opportunity to obtain employment as a Medical Receptionist, Though I have no prior experience in this role, I am willing to undertake any training for an opportunity to join your team. Languages Mauritius, Creole, English, French, Hindi, Urdu, Skill and Qualities Passionate about helping children within our community improve their reading, writing and numeracy skills Dedicated to achieving a high standard of work Willingness to learn new skills Well organized and able to provide accurate records Work well in a team environment or independently I am highly creative and enjoy the arts.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Ishka, Warrnambool
Warrnambool , Vic Warrnambool
02.2017 - 03.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education Support Worker/Library Assistant
Emmanuel College
01.2016 - 12.2018
- Provided one on one support and guidance to students
- Plan and implement an educational plan
- Record the progress being made by each individual
- Provide routine support for teachers
- Provide a child safe environment in accordance with the child safe standards
- Perform routine administrative activities
- Provide basic physical and emotional care for students
- Assist with coordination and planning of student routines
- Assist students with printing documents, library support finding books, reading etc
- Provided additional mentoring based on student evaluations.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Monitored students during quizzes and tests.
Disability Support Worker
Echuca
01.2015 - 11.2016
- Provide care and help people in the community living with mental health conditions or physical disabilities
- Supporting individual participation in social and recreational activities such as them to their appointment, shopping, café etc
- Encourage my clients to improve their quality of life
- Food preparation and house work.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Collaborated with healthcare providers to drive continuity of care.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Assistant
Coles
01.2022 - Current
- Greeting customers and managing the cash register
- Cash register operations
- Self-serve operations
- Consistent customer communication
- Conducting customer transactions
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with other departments to guarantee customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
Education
Certificate II in Business Alffie Training - undefined
2014
undefined
Mauritius
2000
Skills
- Product and Service Sales
- Goals and Performance
- Customer Service
- Staff Supervision
- Customer Experience
- Store Opening and Closing
- Cash Auditing
- Sales Growth
- Customer Service Management
- Shift Scheduling
- Retail Operations
- Answering Customer Questions
- Leadership
- Telephone Management
- Customer Service and Assistance
- Telephone Reception
- Customer Satisfaction
- Customer Transactions
- Microsoft Office
- Credit Card Payment Processing
- Receiving Support
- Product Organization
- Money Handling Abilities
- Retail Sales Customer Service
- Refund Processing
- Computer Proficiency
Accomplishments
- Resolved product issue through consumer testing.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 10 staff members.
- Customer Satisfaction
Timeline
Customer Assistant
Coles
01.2022 - Current
Assistant Manager
Ishka, Warrnambool
02.2017 - 03.2018
Education Support Worker/Library Assistant
Emmanuel College
01.2016 - 12.2018
Disability Support Worker
Echuca
01.2015 - 11.2016
Certificate II in Business Alffie Training - undefined
undefined
Mauritius
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