Summary
Overview
Work History
Education
Skills
References
Timeline
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BEEKRAM NEUPANE

BEEKRAM NEUPANE

Coomera,QLD

Summary

Skilled Premium Services Supervisor with a strong background in overseeing premium customer services and operations. Boasts proven abilities in team leadership, customer relationship management, and process improvement. Demonstrates exceptional problem-solving skills and the ability to enhance service quality while ensuring client satisfaction. Successfully implemented strategic initiatives that improved operational efficiency and positively impacted customer experience in previous roles.

Overview

7
7
years of professional experience

Work History

Premium Services Supervisor

The Star Entertainment
Broadbeach, QLD
06.2022 - 05.2024
  • Coordinated with premium services staff to ensure customer service standards were met.
  • Monitored and responded to customer inquiries in a timely manner, ensuring all requests were handled professionally and efficiently.
  • Managed team members' workloads, delegating tasks as needed and providing guidance when necessary.
  • Ensured compliance with company policies and procedures regarding customer service operations.
  • Developed training materials and conducted regular training sessions for new employees on customer service best practices.
  • Created reports documenting customer interactions, complaints, resolutions, and feedback received from customers.

Site Supervisor

365 Facilities and Management
Tweed Heads, NSW
06.2020 - 07.2022
  • Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
  • Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
  • Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
  • Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.

Guest Services Agent

Meriton Suites
Southport, QLD
06.2019 - 05.2022
  • Greeted guests with a friendly and welcoming attitude.
  • Answered inquiries about hotel services, facilities and local attractions.
  • Registered guests into the computer system accurately and efficiently.
  • Provided information regarding room availability and rates to potential customers.
  • Assisted in resolving customer complaints in a courteous and professional manner.

Administrative Assistant

Global Hospitality Solutions
Goldcoast, Qld
08.2018 - 09.2019
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Greeted visitors and provided general information about the company.
  • Facilitated communication between different departments within the organization.

Facility Cleaner

Global Hospitality Solutions
Southport, QLD
08.2017 - 06.2018
  • Swept, mopped, and vacuumed floors in facility areas.
  • Cleaned restrooms, including toilets, sinks, mirrors, and walls.
  • Dusted furniture and wiped down all surfaces with appropriate cleaning solutions.
  • Stocked restroom supplies such as soap and paper towels.

Education

Bachelors of Professional Accounting

Holmes Institute
Gold Coast, QLD
07-2021

High School Diploma -

Southern Cross University
Gold Coast
05-2018

Skills

  • Staff Training and Development
  • Sales Planning
  • Operations Management
  • Customer Relationship Management
  • Resolving disputes
  • Customer service abilities
  • Greeting customers
  • Team Management
  • Front Office Support
  • Guest Relations
  • Communication skills
  • Time management
  • Adaptability
  • Improving processes

References

  • Linda Raumer

Premium Services Manager- The Star Entertainment Group

Email: Linda.raumer2@star.com.au

  • Karen Corden

Premium Services Supervisor- The Star Entertainment Group

Email: Karen.corden33@star.com.au

  • Sonny Jin

Casino Guest Services Manager- The Star Entertainment Group

Email: Sonny.jin4@star.com.au

Timeline

Premium Services Supervisor

The Star Entertainment
06.2022 - 05.2024

Site Supervisor

365 Facilities and Management
06.2020 - 07.2022

Guest Services Agent

Meriton Suites
06.2019 - 05.2022

Administrative Assistant

Global Hospitality Solutions
08.2018 - 09.2019

Facility Cleaner

Global Hospitality Solutions
08.2017 - 06.2018

Bachelors of Professional Accounting

Holmes Institute

High School Diploma -

Southern Cross University

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BEEKRAM NEUPANE