BEHESHTA AKBARI
Melbourne
Summary
Detail-oriented and highly organized administrative professional with over five years of experience in office management, executive assistance, and employment consulting. Adept at streamlining operations with a strong background in client support. Proven ability to manage client interactions effectively and resolve issues promptly, enhancing client satisfaction. Strong ability to advocate for clients, coordinate projects efficiently, and deliver high-quality administrative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Employment Consultant
MEGT Employment Services
02.2024 - Current
- Organize networking events connecting candidates with potential employers.
- Assist clients in creating job search portfolios highlighting their skills and experience.
- Provide tailored career counseling, resume writing assistance, and interview coaching.
- Advocate for clients by engaging with employers to ensure fair hiring opportunities.
- Maintained detailed record of job placements and employer relationships.
Disability Employment Consultant
APM Employment Services
11.2023 - 02.2024
- Provided career counseling, resume writing assistance, and interview preparation.
- Conducted individualized skill assessments to determine job placements.
- Researched local labor markets and maintained detailed client progress records.
- Developed and maintain strong relationships with businesses to identify job openings.
- Organized networking events and employment workshops to enhance client employability.
Customer Service Representative
Fifth Avenue Collection Pty Ltd
09.2022 - 11.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues.
- Assisted with product selection, ordering, billing, and technical support.
- Handled customer complaints efficiently and ensure timely resolution of issues.
- Tracked orders from start to finish to ensure timely delivery of the products.
- Processed payments, refunds and exchange while marinating records.
Administrative Officer
Zemal Textile
01.2021 - 05.2022
- Managed customer inquiries regarding billing and payment status.
- Researched discrepancies in invoices and purchase orders.
- Entered data into accounting software and supported audit document preparation.
- Managed filing systems (both digital and physical) to ensure proper record-keeping and data retrieval.
- Processed invoices, purchase orders, and reimbursements in coordination with the finance team.
Administrative Officer
Same Skies Malaysia
02.2020 - 12.2020
- Managed client calls and coordinated employee schedules.
- Processed invoices, purchase orders, and other financial documents.
- Organized training sessions and team-building activities.
- Managed office operations, including scheduling, correspondence, and record-keeping.
- Assisted in budgeting, expense tracking, and procurement of office supplies.
Case Manager
Asylum Access Malaysia
12.2017 - 08.2019
- Coordinated meetings between clients, families, and healthcare providers.
- Developed case management plans and provided counseling support.
- Maintained detailed client progress records and documentation.
- Conduct intake assessments and provide tailored case management services to asylum seekers and refugees.
- Provide referrals to partner organizations for housing, healthcare, mental health services, and other social needs.
Interpreter
UNHCR Malaysia
04.2016 - 07.2017
- Provided accurate translation services for documents and meetings.
- Assisted courts with custody decisions and home study assessments.
- Offered simultaneous translation for conferences and seminars.
- Assisted in cross-cultural communication and bridge linguistic gaps between parties
- Provided accurate and impartial interpretation for refugees, asylum seekers, and UNHCR staff in interviews, legal proceedings, medical consultations, and community meetings.
Education
Bachelor of Political Science - International Relations
International Islamic University Malaysia
Kuala Lumpur 07.2019
Skills
- Client advocacy
- Adaptability & flexibility
- Multitasking
- Client rapport building
- Teamwork and collaboration
- Case management
LANGUAGES
Persian | Native
Arabic | Intermediate
Hindi | Intermediate
Pashto I Intermediate
Certification
- Certificate-Women's Leadership, Human Rights and Advocacy - UNSW & University of Malaya- July 2019
- Gender Focused Community Consultations UNSW & University of Malaya - January 2020
- Prevention of Violence Against Women Leadership AMES Australia Sep-Nov 2023
Timeline
Employment Consultant
MEGT Employment Services
02.2024 - Current
Disability Employment Consultant
APM Employment Services
11.2023 - 02.2024
Customer Service Representative
Fifth Avenue Collection Pty Ltd
09.2022 - 11.2023
Administrative Officer
Zemal Textile
01.2021 - 05.2022
Administrative Officer
Same Skies Malaysia
02.2020 - 12.2020
Case Manager
Asylum Access Malaysia
12.2017 - 08.2019
Interpreter
UNHCR Malaysia
04.2016 - 07.2017
Bachelor of Political Science - International Relations
International Islamic University Malaysia
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