Behnam Shahi

As a Consulting Vacationer at Deloitte, I worked alongside the Digital Twins' Product team, gaining invaluable firsthand experience by collaborating on genuine projects with experts from diverse fields. This opportunity allowed me to explore various aspects of consulting operations, interact with consultants of different skill levels and experiences, and expand both my understanding of the industry and my professional network. I conducted comprehensive competitor analysis within the digital twin industry, supported the marketing team in identifying market opportunities and developing the marketing calendar, and carried out in-depth research on digital twins in the energy industry. Additionally, I completed relevant professional development courses, including Structural Problem Solving, Fundamentals of Consulting, and World Climate Learning.

I assisted with the delivery of the Working for Victoria project, which was the Victoria Government's response to unemployment during the COVID-19 pandemic. I supported multi-functional projects for the initiative, including human resources, business support, finance, and general administration, and prepared reports on program delivery for the Victorian Government. Additionally, I administered the recruitment, onboarding, and induction of new staff members, created a centralized filing system for the initiative to ensure records were maintained and updated accurately, and produced a report on key learnings and feedback on the recruitment process to inform improvements for future processes. I also developed and maintained a COVID-19 resources database as a central portal for participants, covering financial, housing, mental health, and health services through the pandemic, while contributing to managing change within the workplace.

I worked in various parts of Student HQ at the university, assisting students with the enrolment process. I also performed frontline library services such as shelving, processing holds, and managing loans and returns of special items. Additionally, I utilised the Student Information Management System ‘StudentOne’ and ‘CustomerOne’ systems to record all data covering the student’s lifecycle and became an expert in working with these systems in a very short timeframe.

I served as Acting Manager for the Empowerment Program for seven months, where I implemented integrated intake processes that shortened the membership process from up to a month to less than a week for new applicants. I managed the Innovation Hub intake and triage teams' daily activities and oversaw the Innovation Hub Empowerment Program, which included Men, Women, and Youth Empowerment Programs, ensuring the Hub’s strategic goals were met. Additionally, I managed the Hub Reception team, which served as the first point of contact for all staff, volunteers, guests, and visitors. I recruited, trained, and provided regular learning opportunities for volunteers while overseeing educational-based programs. I collaborated with ASRC staff and external agencies to ensure smooth and culturally appropriate referrals for all members, and ensured strict adherence to confidentiality and data integrity requirements for reporting purposes within CIMS. I recruited 25 volunteers, provided induction and development training, and directly managed up to 25 volunteers while overseeing the activities of up to 50 volunteers weekly to run various Empowerment programs.