Behzad Karimi
Hurstville,NSW
Summary
At Luxe Car Wash & Detailing, I spearheaded efficiency improvements and significantly enhanced customer satisfaction through expert detailing and exceptional service. Mastering skills like paint restoration and customer interactions, I led a team to reduce wait times and elevate service quality, embodying a results-driven approach with a blend of technical prowess and customer-centricity.
Overview
10
10
years of professional experience
Work History
Car Wash Detailer & Manager
Luxe Car Wash & Detailing
02.2022 - Current
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained a clean and organized work environment for efficient service delivery.
- Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Collaborated with team members to complete high-volume tasks, ensuring timely completion of all jobs.
- Mastered various cleaning techniques for optimal results on different vehicle surfaces.
- Assisted in training new employees on proper detailing techniques, fostering a positive work culture.
- Reduced wait times by streamlining the detailing process without sacrificing quality.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Provided exceptional customer service and addressed customer inquiries.
- Washed cars and trucks daily for auto dealership.
Car Wash Manager
Belmore Car Wash
01.2015 - 06.2020
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
Skills
- Pressure Washing
- Exterior Washing
- Tire Dressing
- Vehicle Inspection
- Clay Bar Treatment
- Expert Detailing
- Upholstery Cleaning
- Wax application
- Chrome Polishing
- Paint Restoration
- Stain Removal
- Fabric protection
- Steam Cleaning
- Headlight restoration
- Engine Cleaning
- Customer Service
- Automotive detailing
Timeline
Car Wash Detailer & Manager
Luxe Car Wash & Detailing
02.2022 - Current
Car Wash Manager
Belmore Car Wash
01.2015 - 06.2020
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