Hi, I’m
Beicheng (Caitlin) Yang
South Brisbane,QLD
Summary
Dedicated Public Health university student with an aspiration to become a healthcare professional and eager to apply academic knowledge and retail experience to a healthcare setting. Equipped with comprehensive knowledge in public health principles and adept at problem-solving and complaint resolution. Proven ability to adapt to high-pressure environments with a commitment to customer satisfaction and a passion for improving community health outcomes.
Overview
2
years of professional experience
Work History
TPG Telecom
Customer Service Representative
11.2022 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Just Sing Out Music Academy
Piano Teacher
02.2022 - Current
Job overview
- Developed lesson plans, selected course materials and prepared assignments.
- Communicated with parents regarding upcoming events and student progress.
- Engaged students in discussions on musical selection and composer histories.
Warana Beach Bakery
Cashier/Kitchen Hand
01.2022 - Current
Job overview
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
Queensland Conservatorium, Griffith UniversityBrisbane, QLD
Bachelor of Music from Classical Performance
University of QueenslandBrisbane, QLD
Bachelor of Public Health from Clinical Health Science
06.2026
Skills
- Active Listening
- Technical Support
- Customer Service
- Computer Proficiency
Timeline
Customer Service Representative
TPG Telecom
11.2022 - Current
Piano Teacher
Just Sing Out Music Academy
02.2022 - Current
Cashier/Kitchen Hand
Warana Beach Bakery
01.2022 - Current
Queensland Conservatorium, Griffith University
Bachelor of Music from Classical Performance
University of Queensland
Bachelor of Public Health from Clinical Health Science
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