Beiyi Shen
Sydney,NSW
Summary
Proven ability to thrive in high-pressure environments, demonstrated during my tenure at The Dolar Shop, where I enhanced customer satisfaction through exceptional service and effective complaint handling. Skilled in order-taking and maintaining cleanliness, my experience spans from assisting at Shanghai JingRong Education Technology Company to engaging in volunteer activities, showcasing strong multitasking and interpersonal communication abilities.
Overview
7
7
years of professional experience
Work History
Waitress Trainee
The Dolar Shop
03.2024 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Intern
Shanghai JingRong Education Technology Company
12.2023 - 02.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Cashier Assistant
ZhangLiang Spicy Hotpot
08.2022 - 12.2023
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Volunteer
Shanghai Guanghua Cambridge International School
09.2017 - 02.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Arts - Communication And Journalism
University of New South Wales
Sydney, NSW05.2025
Skills
- Cleanliness
- Table Setting
- Order Taking
- Handling Complaints
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Korean
Limited Working
Timeline
Waitress Trainee
The Dolar Shop
03.2024 - Current
Intern
Shanghai JingRong Education Technology Company
12.2023 - 02.2024
Cashier Assistant
ZhangLiang Spicy Hotpot
08.2022 - 12.2023
Volunteer
Shanghai Guanghua Cambridge International School
09.2017 - 02.2018
Bachelor of Arts - Communication And Journalism
University of New South Wales
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