Bekah Francisco
Pacific Pines,QLD
Summary
SECURITY CLEARANCE: NV1, Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Training and Education Facilitator
Animal Welfare League of QLD
01.2009 - 01.2014
- Developed and delivered presentations, training and education programs to varied audiences
- Actively engaged with relevant stakeholders, conducted temperament assessments and applied behaviour modification techniques as required
- Communicated with influence
- Provided support and demonstrated high levels of customer service in varied settings, displaying emotional intelligence.
Directorate Of Indigenous Affairs
Department of Defence
01.2018 - 01.2021
- Customer Relations, Strategy and Governance Team. Acting at APS6, significant customer engagement and strong leadership skills, responsible for supervising several staff members
- Managed priorities by using initiative and adjusting tasks in order to support delivery of products that contribute to the Defence Reconciliation Action Plan.
- Engaged and communicated with stakeholders to identify, respond and provide advice on issues to achieve outcomes
- HR role performing complex human resource work within an integrated workforce
Executive Officer
Capability and Sustainment
11.2015 - 01.2018
- Effectively managed the Office of Head Helicopter Systems Division, providing quality and timely administrative support
- Managed competing priorities, managing calendars, domestic and international travel requirements and preparing documents and materials
- Cultivated leadership capabilities through promoting strategic thinking, achieving results, establishing and maintaining productive working relationships and communicating with influence.
Report Drafter
04.2017 - 08.2017
- Immigration Detention Review - Statutory Reporting
- Immigration, Industry and Territories Branch
- Commonwealth Ombudsman
- Analysed reports in order to provide quality assessment processes and reviews of statutory reporting while contributing to the development and achievement of team outcomes
- Exercised appropriate judgement and discretion in handling sensitive information and maintain effective stakeholder engagement strategies
- Gained experience interviewing immigration detainees in order to gather information for the purpose of report writing, as well as working within organisational templates and writing for a specific audience.
Education
Certificate IV - Training And Assessment
Tafe Qld
Gold Coast, QLD2012
BACHOLAR SOCIAL SCIENCE - Major in Psychology And Criminology
Bond University
Gold Coast, QLD2014
Certificate - Defence Gateway Emerging Leaders
Department Of Defence
Department Of Defence2016
Certificate IV Intelligence Operations - undefined
AFS
2016
Certificate - Work Effectively At An APS6 Level
APSC
Canberra, ACT2017
Mental Health First Aid - undefined
Australian National University
2017
Certificate - Improving Analytical And Critical Reasoning Skills
APSC
Canberra, ACT2017
Certificate - Effective Time Management
APSC
Canberra, ACT2018
Certificate IV - Indigenous Leadership
TLMC Institute
Canberra2018
Certificate - Indigenous Talent Management Program
Coolamon Advisors
Canberra, ACT2019
Certificate - Mortuary Science
Australian Online Courses
Online2022
Skills
- Customer Relations
- Administrative and Office Support
- Computer Proficiency
- Account Management
- Interpersonal Communications
- Administration and Reporting
- Team Communication
- Diversity and Inclusion
- Critical Thinking
- Administrative Support
- Problem-Solving Ability
- Report Writer
Timeline
Directorate Of Indigenous Affairs
Department of Defence
01.2018 - 01.2021
Report Drafter
04.2017 - 08.2017
Executive Officer
Capability and Sustainment
11.2015 - 01.2018
Training and Education Facilitator
Animal Welfare League of QLD
01.2009 - 01.2014
Certificate IV - Training And Assessment
Tafe Qld
BACHOLAR SOCIAL SCIENCE - Major in Psychology And Criminology
Bond University
Certificate - Defence Gateway Emerging Leaders
Department Of Defence
Certificate IV Intelligence Operations - undefined
AFS
Certificate - Work Effectively At An APS6 Level
APSC
Mental Health First Aid - undefined
Australian National University
Certificate - Improving Analytical And Critical Reasoning Skills
APSC
Certificate - Effective Time Management
APSC
Certificate IV - Indigenous Leadership
TLMC Institute
Certificate - Indigenous Talent Management Program
Coolamon Advisors
Certificate - Mortuary Science
Australian Online Courses
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