Bekele Molla Ayele

Debre Selam Medhanealem Ethiopian Orthodox Tewahdo Church

Maribyrnong, VIC

06.2024 - Current

Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Consulted with client care team to continually update care plans.
Monitored clients' activity levels and helped prevent sedentary behavior.
Contacted medical providers on behalf of clients to follow up on appointments.
Drove clients to doctors' appointments and social outings.
Assisted community members with spiritual guidance and support.
Provided emotional support to individuals during counseling sessions.
Participated in outreach programs to strengthen community relationships.
Collaborated with team members to develop engaging worship services.
Maintained accurate records of customer interactions and transactions.
Created detailed reports on customer service performance metrics.
Monitored system performance and identified areas of improvement.
Participated in weekly meetings with the technical support team to discuss progress made towards goals.
Communicated effectively with other teams to ensure resolution of problems quickly.
Developed strategies for improving the customer experience through better communication practices.
Implemented changes suggested by customers that would help improve overall quality of service provided.
Updated existing documentation related to system operations and user guides as needed.
Contributed to case reviews of client status and progress.
Implemented individualized support plans tailored to client preferences.