Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bekezela Bhebe

Southbank,Victoria

Summary

I am a professional with 20 years experience in various aspects of the telecommunications sector.Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

24
24
years of professional experience

Work History

Fixed Network Scheduler

Ventia
09.2022 - Current
  • schedule site assessments, civils, haul, splice and tech according to personnel skill set
  • ticketing of works including financials
  • communicating with clients and technical staff to ensure that tasks are delivered on time

NOC Officer Level 1

Ventia
09.2016 - 09.2022
  • Monitoring of 248 EAS transceiver sites for faults using NMS and SPLUNK
  • Remote log-in to sites to clear faults
  • dispatching techs to site for fault repair and maintenance
  • Configurations for CAPEX projects
  • organising and monitoring routine maintenance
  • Sending messages on behalf of EAS members.
  • Meeting all KPIs in fault management
  • Monitoring of faults and repairs on Vicroads network
  • Scheduling and assigning and managing of VicTrack faults

Dispatch Operation Shift Leader

Ventia
06.2013 - 09.2016
  • Development of work procedures for dispatch staff and technicians for new contracts
  • Fault analysis and dispatch of faults to field technicians for 3 major carriers
  • Spare requisitions for faults
  • Offering support to field staff
  • Mentoring and leading dispatch operators
  • Trained new employees and delegated daily tasks and responsibilities.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Logging faults & ticket management, whilst meeting KPIs
  • Raising purchase orders
  • Communications with clients & stakeholders.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Administration Assistant

Transfield Services
04.2013 - 06.2013
  • Developing job packs for internal staff, civil subcontractors and others for NBN project
  • Making purchase requisitions from BOQs and purchase orders for subcontractors
  • Checking payment claims against daily sheets for subcontractors and workflow in SAP
  • General coordination services to the BSU
  • Recording variations from field staff and contractors and providing coordination support as required.

Technical Coordinator

Kordia Solutions Pty Ltd
09.2011 - 09.2012
  • This role involved assessing jobs and allocating technicians according to skills sets, location and parts availability
  • Organising and allocating routine maintenance for 44 sites every month
  • Liaising with facilities managers and body corporates for inductions and site access
  • Hire of EWP (Elevated Work Platforms) for tower works and traffic management
  • I prioritised work schedules and delegated assignments
  • Generated exception reports for missed SLAs
  • Almost all SLAs (Service Level Agreements) were met
  • I designed a staggered rostering system to achieve maximum efficiency of the technical team
  • Ability to manage time and people
  • A very good understanding of telecommunications principles.

Administration Assistant

ISG Management
01.2011 - 06.2011
  • Calling clients to get approval for NBN
  • Compilation of design packs using photos from the surveyors and designs.

Electronics Assembler

Millennium Electronics
01.2011 - 01.2011
  • Assembled electronic components on PCBs, soldering and checked quality before packaging.

Sewing Machinist

Alsco
01.2010 - 01.2011
  • Repair of garments - Melbourne Fire Brigade and restaurants

Technical Officer

Department of Primary Industries
10.2008 - 09.2009
  • scribing and scoring of wheat diseases
  • Root and leaf analysis
  • soil sampling
  • monitoring radio network and gas pumping for a large experiment

Telecommunications Technician

Telone Pty Ltd
08.1999 - 01.2008
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and Radio applications.
  • Coordinated installation of new users and relocations of existing users.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
  • Performed routine system tests to identify potential problems before they escalate into larger issues affecting customers'' experiences.
  • Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects.
  • Enhanced customer satisfaction by providing timely technical support for telecommunications services.
  • Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality across the team.
  • Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
  • Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
  • Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
  • Monitored network performance metrics using advanced tools, allowing proactive identification of areas needing attention or improvement.
  • Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
  • Read blueprints and schematics to correctly place equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Performed preventive maintenance of telecommunications equipment.


Education

Diploma - Electronics and Telecommunications

Telone centre for Learning

Advanced Diploma - Electronic and Telecommunications technology

City and Guilds of London Institute
01.2005

ITIL -

PeopleCert
Melbourne, VIC

Skills

  • Written & verbal communications with clients & stakeholders
  • Managing team deployment and fault analysis
  • Project management
  • Installation, commissioning and maintenance of microwave radio systems, both PDH and SDH: Ericsson Minilinks, SIEA, Codan, Mitec, MRC and Nokia radio systems
  • Carrying out detailed tests using appropriate tools such as BERT testers, signal generators, laptops for malfunctioning network devices for mobile systems
  • Working on transmission Digital Cross Connect (DXX) interconnections and fibre OMS systems
  • Experience includes but not limited to; surveys, installing, pulling and terminating cable, installing and configuring equipment chassis, cards power supplies, racks, patch panels, testing and documenting installations, dressing and labelling cables, distribution points and frames
  • Fault finding and repair on the optic fibre multiplexer, testing and splicing
  • Ordering and stocking up of equipment and spares
  • Telephone Etiquette
  • Problem-Solving
  • Staff Coordination
  • Critical Thinking
  • Attention to Detail
  • Computer Skills
  • Schedule Management
  • Effective Multitasking
  • Order Processing

Accomplishments

  • Problem solving skills. I participated in the installation of a high-capacity Siemens SRT 1C radio including all hops.
  • Competent using software including: Windows, Word, PowerPoint, E-mail, Visio, Maximo, ITSM, Track 3G, Net viewer, NMS, SAP, Netapps, Scada, SPLUNK, VIPER, Remedy, Google Earth
  • Effective management, technical, and supervisory skills.
  • Met or exceeded all performance goals to date.
  • Resourceful, energetic, competent, multi-tasking and results - oriented.

Timeline

Fixed Network Scheduler

Ventia
09.2022 - Current

NOC Officer Level 1

Ventia
09.2016 - 09.2022

Dispatch Operation Shift Leader

Ventia
06.2013 - 09.2016

Administration Assistant

Transfield Services
04.2013 - 06.2013

Technical Coordinator

Kordia Solutions Pty Ltd
09.2011 - 09.2012

Administration Assistant

ISG Management
01.2011 - 06.2011

Electronics Assembler

Millennium Electronics
01.2011 - 01.2011

Sewing Machinist

Alsco
01.2010 - 01.2011

Technical Officer

Department of Primary Industries
10.2008 - 09.2009

Telecommunications Technician

Telone Pty Ltd
08.1999 - 01.2008

Diploma - Electronics and Telecommunications

Telone centre for Learning

Advanced Diploma - Electronic and Telecommunications technology

City and Guilds of London Institute

ITIL -

PeopleCert

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Bekezela Bhebe