Bekhal Garmiany
Australia
Summary
Strategic and results-oriented operations manager with extensive expertise in supply chain and logistics, leading high-achieving teams and promoting operational excellence. proven capacity to implement process enhancements, maintain stringent safety and compliance standards, including ISO certifications, and manage inventory that is sensitive to temperature and humidity. capable of managing a budget, engaging stakeholders, and collaborating across functional boundaries. competent at integrating operational strategies with business objectives to increase output, reduce costs, and deliver exceptional service outcomes.
Overview
20
20
years of professional experience
Work History
Operations Manager
DB Schenker
06.2023 - Current
- Workplace Safety & Compliance: Drive a strong safety culture by proactively implementing and enforcing health, safety, and environmental standards. Conduct regular audits aligned with ISO 9001, ISO 45001, ISO 14001, and ISO 13485 to ensure full compliance with legal and regulatory requirements. Lead initiatives that promote a safe, injury-free workplace while continuously improving safety performance and accountability across all levels of the organisation.
- Team Management & Development: Recruit, select, train, assign, schedule, coach, counsel, and discipline employees to build high-performing teams. Maintain employee morale and wellbeing to maximise motivation and productivity.
- Performance & Communication: Clearly communicate job expectations and provide ongoing planning, monitoring, appraisal, and feedback to support individual and team performance.
- Inventory & Environmental Control: Highly experienced in managing temperature- and humidity-sensitive inventory to ensure product integrity and strict adherence to industry standards. Successfully lead annual stocktakes with no inventory loss, supported by meticulous record-keeping and robust inventory control systems. Apply best-practice storage and handling procedures to optimise operational efficiency, minimise risk, and maintain full regulatory compliance.
- Strategic Operations Leadership: Contribute operational insights and recommendations to strategic planning and reviews. Prepare and execute action plans to meet production, quality, and customer service standards.
- Process & Systems Development: Design and implement operational systems for product handling, storage, equipment utilisation, inventory management, and shipping. Continuously evaluate and improve policies and procedures.
- Workflow & Space Optimisation: Analyse and enhance organisational workflows, space utilisation, and equipment layout to improve efficiency and productivity.
- Financial Oversight: Meet or exceed labour budget expectations by managing staff levels, wages, hours, and contract labour in alignment with revenue targets. Review and approve operational invoices for timely payment.
- Vendor & Stakeholder Management: Maintain strong relationships with key vendors and serve as the primary contact for customer issues related to equipment quality and service delivery.
- Customer Experience Improvement: Collaborate with the operations team to resolve customer complaints and identify opportunities to enhance service quality and satisfaction.
Operations Supervisor
DB Schenker
07.2022 - 05.2023
- Created environment of teamwork, collaboration, and open communication by empowering employees with relevant training.
- Kept team operations consistent with well-established and clear departmental requirements.
- Spearheaded continuous improvement strategies by tracking production metrics and leveraging data to optimise approaches.
- Coordinated with cross-functional teams to optimise operational processes and improve overall efficiency.
- Spearheaded continuous improvement strategies and optimised approaches to track production metrics and data analysis.
- Interacted with cross-functional departments to verify quality and service provided.
- Trained new team members on company policies, safety protocols, and job-specific tasks.
- Maintained open communication channels with employees to address concerns or resolve conflicts promptly.
- Monitored inventory levels, ordered supplies, and maintained warehouse organisation.
- Resolved escalated customer concerns and complaints using positive attitude, excellent judgment and focused solutions.
- Implemented cost-saving initiatives by identifying inefficiencies in current processes or systems.
- Analysed production data to identify bottlenecks or areas requiring improvement in order to meet deadlines.
- Managed staff schedules, assignments, and workload distribution for optimal productivity.
- Supervised daily operations to ensure smooth workflow and efficient resource utilisation.
- Managed daily workload and assigned productivity goals based on customer demands.
- Provided ongoing coaching and mentorship opportunities for staff development and skill enhancement.
Teamleader
Toll Telstra Prestons
08.2019 - 07.2022
- Manage the operation and admin
- Organising work
- Manage performance (KPI)
- Communicating goals
- Delegating tasks
- Allocating and managing resources
- Problem-solving
- Coaching to improve team member skill sets
- Motivating team members to accomplish their goals
- Nurturing team members' strengths and identifying areas for improvement
- Care for the health, safety and welfare of your people
Picker/Packer
Toll Enterprise Prestons
10.2018 - 07.2019
Picker/Packer
BrightStar
07.2016 - 10.2018
- Pick and Pack orders in fast working environment
- Inventory checking
- Allocating
- Waving orders
- Help keep the environment clean and safe
- Training new staff
Early Childhood Educator
01.2015 - 03.2016
- Providing Before and After School Care
- Weekend, School Holidays and Casual Care.
System Administrator and IT
IMTG Pty Ltd
01.2012 - 10.2014
- Manage and maintaining Server (2003, 2008 2011 Edition)
- Perform Database administration
- Performs maintenance and updates to existing websites as requested
- Manage local and offsite backup for clients with different programs
- Manage and maintain Mail server
- Providing high-level technical support to customers
- Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact
- Quickly responding to customer enquiries and concerns
- Taking ownership of problems and tracking them to a successful conclusion
- Raising & maintaining incident tickets and problem records
- Configuring and managing backup & restore procedures
- Providing Training for end User
Primary Teacher
Public School
10.2005 - 03.2006
- Responsibilities:
- Teaching English language, Mathematics and Science (Year 5 and 6)
Education
Diploma - Early Childhood Education and Care
01.2016
Certificate IV - IT General (Spec: Networking/Software/Client Support
South Western Sydney Institute Miller College
01.2011
Diploma - Information Technology (Database Design
South Western Sydney Institute Padstow College
01.2010
Certificate II - Information Technology
South Western Sydney Institute Liverpool College
01.2008
Cert III - Spoken and Writing English Language
University of Western Sydney
01.2006
Diploma - Teaching - English Language
01.2005
Skills
- Leadership
- Conflict Management
- Decision-Making
- Negotiation and People Management
- Analytical Skills
- Adaptability
- Experienced in Managing and Leading Healthcare Customers
- Communication
- Time management
- Strong attention to detail
- Financial Management
- Technology Proficiency
Languages
Kurdish
Native or Bilingual
Arabic
Full Professional
Turkish
Full Professional
English
Full Professional
Timeline
Operations Manager
DB Schenker
06.2023 - Current
Operations Supervisor
DB Schenker
07.2022 - 05.2023
Teamleader
Toll Telstra Prestons
08.2019 - 07.2022
Picker/Packer
Toll Enterprise Prestons
10.2018 - 07.2019
Picker/Packer
BrightStar
07.2016 - 10.2018
Early Childhood Educator
01.2015 - 03.2016
System Administrator and IT
IMTG Pty Ltd
01.2012 - 10.2014
Primary Teacher
Public School
10.2005 - 03.2006
Certificate IV - IT General (Spec: Networking/Software/Client Support
South Western Sydney Institute Miller College
Diploma - Information Technology (Database Design
South Western Sydney Institute Padstow College
Certificate II - Information Technology
South Western Sydney Institute Liverpool College
Cert III - Spoken and Writing English Language
University of Western Sydney