BELEN SALVADOR
West Ryde,Australia
Summary
Professional business leader with extensive experience in driving growth and leading high-performing teams. Skilled in strategic planning and stakeholder management, consistently delivering impactful results. Known for strong collaboration and adaptability in dynamic environments.
Overview
14
14
years of professional experience
Work History
Customer Partner Senior
LTrent Driving School
North Ryde, NSW
08.2025 - Current
- Supported operational efficiency and customer satisfaction initiatives for a Customer Partner team of 8 members and the General Manager.
- Managed escalated complaints by providing strategic solutions and fostering a supportive, positive environment for customers.
- Spearheaded initiatives to pursue new business opportunities and lead projects targeting large organizations, charities, and private companies.
- Led the First Lesson call-back process to assess students’ initial experience, complete follow-ups, and prepare feedback reports for the Franchise Team, General Manager, and CEO.
- Reviewed existing processes and documented new procedures for the Customer Partner Team.
- Developed and implemented standardised messaging guidelines for the Customer Partner Team.
Customer Partner
LTrent Driving School
North Ryde, NSW
05.2025 - 08.2025
- Managed initial interactions with students, delivering outstanding service and maintaining quality standards throughout onboarding.
- Facilitated learner-driver sales process to streamline client onboarding and improve service delivery.
- Providing daily assistance by phone and email to students and driving instructors to book lessons, modify schedules, and find suitable solutions.
- Reported and conveyed all complaints and quality issues to maintain high standards of service.
- Supporting existing students throughout their learning journey.
Student Support Officer (Bilingual)
Scots English College
Santiago, Chile
08.2024 - 05.2025
- Served as the first point of contact for student inquiries, directing them to the appropriate personnel when necessary.
- Enhanced student satisfaction ratings from 72% to 89% within four months.
- Managed accurate tracking of daily and weekly attendance records to support operational efficiency.
- Coordinated with a remote team in China to monitor student compliance regarding overdue payments and attendance, ensuring timely issuance of warning letters.
- Maintained and updated student records in the student management system to support effective academic administration.
- Administered placement tests in both online and in-person formats to facilitate accurate student assessment.
- Generated weekly enrolment reports detailing new enrolments, current students, course completions, and students on leave.
- Facilitated student activities and ensured effective communication between the College and students.
- Issued certificates, confirmation of studies, and enrolment documents, supporting students in obtaining necessary documentation for academic and personal purposes, and ensuring timely processing and delivery.
- Provided timely assistance to educators and administrative staff to resolve inquiries effectively.
- Collaborated with stakeholders to resolve inquiries and ensure effective communication with external agencies.
Head of Admissions
Gabriela Mistral University
Santiago, Chile
04.2021 - 03.2024
- Directed national admissions operations with a target of 2,100 new enrolments across Undergraduate, Postgraduate, and Online programs at the University.
- Managed an annual budget of 1 million dollars for the admissions and marketing area, and monitored financial forecasts.
- Increased new enrolments in Advanced programs by 36% in 2023, and by 54% in Master’s and Diploma programs in the same year.
- Contributed to an improvement in the university’s overall ranking based on undergraduate admissions by enhancing the academic profile of admitted students across programs.
- Developed a new scholarship program based on high school performance, aimed at improving university rankings, increasing net revenue, and optimising the allocation of scholarship funds.
- Achieved a 21% increase in net revenue for 1st semester 2024 undergraduate admissions.
- Worked closely with the marketing team to develop and execute campaigns focused on conversion and lead generation.
- Generated sales projections and tracked goal achievement for four SBUs, overseeing a total team of 14 members.
- Innovated and streamlined procedures to enhance operational efficiency.
- Provided training, coaching, and feedback to managers and the sales team.
- Created strategies aligned with faculty objectives and institutional enrolment goals.
- Developed and implemented workflows to support the institutional accreditation process.
- Led large-scale events such as Opening Days, University Expos, Fairs, Webinars, and Masterclasses, focused on lead generation and new enrolments.
Project Manager
San Sebastian University
Santiago, Chile
06.2019 - 01.2020
- Supported the Telemarketing departments at San Sebastian and Gabriela Mistral Universities to optimize processes and develop KPIs for measuring and monitoring performance.
- Implemented quality assurance protocols to enhance project outcomes and mitigate potential risks.
- Led training initiatives for Telemarketing Manager at San Sebastian University, focusing on call forecasting and resource allocation. Developed optimized call scripts to enhance performance. Analyzed reports and interpreted results to support strategic decision-making.
- Developed automated reporting systems to evaluate performance in the admissions process.
- Created and implemented KPIs for the Alumni department.
- Developed strategic not-for-profit initiatives to support postgraduate students.
- Generated and evaluated NPS reports for graduated students to enhance alumni engagement strategies.
Sales Manager of Admissions
Andres Bello University, Laureate
Santiago, Chile
04.2016 - 01.2018
- Exceeded sales targets, reaching 120% across three admission cycles.
- Improved workplace environment, achieving genuine collaboration and teamwork across the sales area and related teams.
- Standardised processes, reducing document loss from 44% to 2% and decreasing delivery timeframes from 2 months to a maximum of 3 days.
- Monitored and evaluated sales performance across 8 campuses nationwide, ensuring compliance with established university KPIs.
- Forged alliances with leading organisations, such as LATAM Airlines, to enhance employee development through study programs.
- Analysed course demand trends to identify high- and low-demand programs, implementing strategies to address key gaps and opportunities.
- Assisted in formulating the annual national budget by providing detailed assessments and financial projections.
- Designed and implemented a strategic annual activity plan to support student engagement and community outreach.
- Created and implemented standardised support resources to improve coordinators’ performance and productivity.
Admissions Coordinator
Andres Bello University, Laureate
Santiago, Chile
08.2012 - 03.2016
- Led an improvement project in the management and administration of the Document Management Centre, reducing lost files to 0%, shortening response times from 4–5 weeks to an average of a few days, and increasing enrolment conversion rates by 26% for Special Admissions at Andres Bello University.
- Prepared and presented reports with enrolment projections, with a target of 2,500 applications for Special Admissions in the first semester.
- Led the recruitment of 550 admissions executives for the first semester intake at the central campus, as well as the organisation, coordination, and delivery of training at the central campus, while supporting other campuses.
- Coordinated infrastructure requirements for first and second semester admission processes, with a target of 1,100 applications.
- Led the implementation of satisfaction surveys for enrolled students. Analysed and tabulated survey data to identify trends and areas for improvement, collaborating with stakeholders to enhance the student experience based on feedback.
- Coordinated and analysed strategic marketing campaigns using Masterbase for mass email distribution and performance reporting.
- Collaborated with marketing departments to create and launch campaigns using strategic audience segmentation.
- Contributed to the UNAB Paperless project, focusing on file digitisation and the transition from physical to digital records across the entire area, achieving 97% completion.
- Developed tailored communication strategies to nurture relationships with applicants and improve their experiences.
Marketing Analyst Chile
Hanna Instrument
Santiago, Chile
10.2011 - 04.2012
- Developed and executed the annual Marketing Plan.
- Led brand awareness, recall, and positioning campaigns.
- Developed strategic partnerships by establishing new contracts with merchandising suppliers to enhance product offerings.
- Compiled, organized, and evaluated customer satisfaction surveys using the NPS method.
- Validated information entered into the ERP Manager system.
- Managed, assessed, and resolved cases submitted through the complaints platform.
- Surpassed marketing KPIs by 100% each semester.
- Participated in a B2B e-commerce project and proposed a B2C strategy.
- Evaluated and confirmed website content regularly to maintain quality and compliance with standards.
- Collaborated with marketing and sales teams in Colombia through on-site visits and virtual communication.
Supervisor of Document Administration Center
Andres Bello University, Laureate
Santiago, Chile
07.2011 - 10.2011
- Supervised the effective operation of the department at the central campus.
- Identified critical milestones within processes and workflows.
- Reported progress and departmental activities in meetings.
- Determined and allocated resources required for process execution.
- Ensured achievement of targets and delivered ongoing training to executives.
- Managed a team of 27 executives from November to February, and one executive from March to October.
Admissions Executive
Andres Bello University, Laureate
Santiago, Chile
10.2009 - 10.2010
- Validated, recorded, and processed admission and enrolment documentation.
- Trained both new and existing executives.
- Prepared daily reports on enrolment volumes processed.
- Provided personalised support, assessment, and resolution of complex cases.
- Supported the Supervisor by providing ongoing guidance to executives.
Education
Diploma of Management And Leadership
ILSC Greystone College
Australia01-2026
Postgraduate Diploma - Commercial Management and Sales
Gabriela Mistral University
Chile11-2022
Postgraduate Diploma - Management from Marketing Digital
Gabriela Mistral University
Chile08-2021
MBA / Master - Direction and Management of Communication and Strategic Marketing
Andres Bello University
Chile12-2018
Bachelor - Business Administration and Bachelor in Marketing
Andres Bello University
Chile12-2011
Skills
- Customer relationship building
- Performance analysis
- Strategic planning
- Stakeholder engagement
- Marketing
- Conflict resolution
- Data analysis
Languages
Spanish
Native or Bilingual
Timeline
Customer Partner Senior
LTrent Driving School
08.2025 - Current
Customer Partner
LTrent Driving School
05.2025 - 08.2025
Student Support Officer (Bilingual)
Scots English College
08.2024 - 05.2025
Head of Admissions
Gabriela Mistral University
04.2021 - 03.2024
Project Manager
San Sebastian University
06.2019 - 01.2020
Sales Manager of Admissions
Andres Bello University, Laureate
04.2016 - 01.2018
Admissions Coordinator
Andres Bello University, Laureate
08.2012 - 03.2016
Marketing Analyst Chile
Hanna Instrument
10.2011 - 04.2012
Supervisor of Document Administration Center
Andres Bello University, Laureate
07.2011 - 10.2011
Admissions Executive
Andres Bello University, Laureate
10.2009 - 10.2010
Postgraduate Diploma - Commercial Management and Sales
Gabriela Mistral University
Postgraduate Diploma - Management from Marketing Digital
Gabriela Mistral University
MBA / Master - Direction and Management of Communication and Strategic Marketing
Andres Bello University
Bachelor - Business Administration and Bachelor in Marketing
Andres Bello University
Diploma of Management And Leadership
ILSC Greystone College