Belgin Senel

Owner/manager

Destination Travel Centre

Coburg, Vic

01.2021 - 03.2024

Identified new opportunities for growth, expansion, and diversification.
Researched potential partners in order to expand services offered.
Developed strategic plans to increase profitability and efficiency.
Reviewed legal documents related to business operations.
Ensured compliance with local, state, and federal regulations.
Provided direction and guidance to employees.
Created marketing campaigns to attract new customers.
Maintained relationships with existing clients by providing superior customer service.
Developed policies and procedures for the organization.
Managed daily operations of business, including hiring and training staff.
Oversaw budgeting and financial management.
Organized events such as trade shows and conferences.
Ensured compliance with applicable laws and regulations related to business operations.
Hosted special events to boost brand awareness and increase community engagement.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Managed sales presentations to promote product and brand benefits.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Formed and sustained strategic relationships with clients.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Prepared staff work schedules and assigned team members to specific duties.
Assisted customers in resolving any issues that arose during their travels.
Maintained relationships with airlines, hotels, cruise lines, insurance providers, and other vendors in order to secure competitive pricing for customers.
Advised clients on visa requirements when traveling abroad as well as necessary immunizations needed prior departure date.
Recruited qualified staff members to join the team at the travel agency.
Organized travel arrangements for clients, such as scheduling flights, booking hotels, and making car rental reservations.
Provided customers with detailed information about available travel packages and options.
Reviewed feedback from customers regarding their experiences with the agency's services.
Resolved customer complaints in a timely manner while ensuring satisfaction levels remain high.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Recruited and trained new employees to meet job requirements.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Reviewed completed work to verify consistency, quality, and conformance.
Planned and led team meetings to review business results and communicate new and ongoing priorities.

Summary

Overview

Work History

Owner/manager

Education

Certificate Iv in Tourism - Tourism And Travel Management

Certificate 4 in Accounting - Accounting

Skills

Languages

Affiliations

Timeline

Owner/manager

Certificate Iv in Tourism - Tourism And Travel Management

Certificate 4 in Accounting - Accounting

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