Belinda Adams
Ocean Shores,NSW
Summary
Enthusiastic and eager to contribute to team success through hard work. Ability to overcome challenges utilizing interpersonal skills, excellent problem-solving skills.
Excellent at responding rather than reacting
Overview
8
8
years of professional experience
Work History
Administrative Officer
Ocean Shores Physiotherapy
06.2023 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
CONSULTANT, THERAPY ASSISTANT PROJECT
Northcott Disability Services
09.2020 - 09.2021
- Principle of original concept.
- Co drafted original concept and presented to Northcott for consideration.
- Developed and maintained relationships through consistent hard work and dedication to A&TSI Therapy assistant Project
- Exemplified Northcott's Core values
- Maintained courteous and effective working relationships.
- Acted as liaison between families, and therapy providers to foster open communication channels and ensure optimal project outcomes.
- Observed therapists and provided feedback from pre school.
Community Capacity Building Facilitator
Northcott Disability Services
07.2019 - 02.2020
- Collaborated with stakeholders to connect with Communities
- Developed and maintained courteous and effective working relationships
- Provide information and resources, about Early Childhood , NDIS pathway
- Demonstrated respect, friendliness and willingness to listen
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Built strong relationships with stakeholders
- Participated in community events
- Strengthening Day committee and participant
- Member of Acting on Fetal Alcohol Spectrum Disorder FASD in the Northern Rivers, working group
- Better Chances Forum (BCF) steering committee member
- Far north coast area. Tweed Heads to Grafton and west to Tabulum (Jubullum)
Early Childhood Early Intervention Co Ordinator
Northcott Disability Services
06.2018 - 07.2019
- Supported customers and their families through intake process.
- Used critical thinking to break down problems, evaluate solutions and support families.
- Developed and maintained courteous and effective working relationships.
- Actively listened to families, handled concerns quickly and escalated major issues to supervisor.
- Provided NDIS pathway information to families and stakeholders.
- Collaborated with NDIA to achieve access for families.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in regular communication and progress updates, fostering a collaborative work environment.
- Assisted in recruitment efforts, conducting interviews and assisted onboarding new hires effectively
Early Linker
Northcott Disability Services
08.2016 - 06.2018
- Supported families pre and post diagnosis of disability.
- Worked using strengths based and person-centered approach.
- Linking families to mainstream. Supports
- Built strong and lasting relationships with stakeholders and families.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe workplace.
- Actively listening
- Handled concerns quickly and escalated major issues to supervisor.
- Presented Professor Tony Attwood twice in northern rivers.
- Facilitated family fun day.
Education
Professional Development Course -online - Trauma Responsive Practice
Australian Childhood Foundation
Mullumbimby2020
The Traffic Jam in My Brain - A Sensory Processing Approach
Genevieve Jereb OT
Tweed Heads, NSW04.2017
Diploma Of Community Services Work - Social Work
BCA National Training Group
Pyrmont, NSW09.2015
Certificate 111 - Early Childhood Education
Byron Regional Community College
Mullumbimby, NSW12.2011
Other Certificates
Skills
- Excellent problem-solving skills
- Solid computer skills
- Competent verbal and written skills
- Current Driver’s License
- Current Working With Children and Police check
- Ability to work autonomously
- Co operative team member
- Excellent time Management skills
- Excellent Rapport-Building
- Workplace Reports, Data and Documentation
- Active Listening
- Brand Messaging
Timeline
Administrative Officer
Ocean Shores Physiotherapy
06.2023 - Current
CONSULTANT, THERAPY ASSISTANT PROJECT
Northcott Disability Services
09.2020 - 09.2021
Community Capacity Building Facilitator
Northcott Disability Services
07.2019 - 02.2020
Early Childhood Early Intervention Co Ordinator
Northcott Disability Services
06.2018 - 07.2019
Early Linker
Northcott Disability Services
08.2016 - 06.2018
Professional Development Course -online - Trauma Responsive Practice
Australian Childhood Foundation
The Traffic Jam in My Brain - A Sensory Processing Approach
Genevieve Jereb OT
Diploma Of Community Services Work - Social Work
BCA National Training Group
Certificate 111 - Early Childhood Education
Byron Regional Community College
Other Certificates
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