Belinda Blackford

• Drive brand values & philosophy through all training & development activities
• Identified & assessed training needs of the retail department through job analysis, career paths & consultation with managers.
• Developed individual & group training programs that address specific business needs. Evaluated organisational performance to ensure that training is meeting business needs & improving performance
• Developed Training manuals & plans that targeted tangible results.
• Assisted in writing and developing company policy & procedure manuals for HQ
• Implemented effective & purposeful training methods
• Create a curriculum to facilitate strategic training based on the organisations goals.
• Asses employees skills,performance & productivity to identify areas of of improvement.
• Building a culture of coaching & feedback through conducting courageous conversations to develop staff to their highest potential.
• Oversee training plans completed for all Managers
• Delivering & achieving targeted learning and training behavioural outcomes that support project & business objectives in an environment when requirements may be changing.
• Oversee development of all new training materials inclusive of online modules
• Mentor Regional Managers and ensure they are capable of handling PIP's autonomously and conduct follow up and be point of escalation when support is required.
• Provide mentorship with Regional Managers in the recruitment- process to achieve best practise talent acquisition.
• Actively monitor WH&S and asset protection protocols
• Mentor & coach Junior Regional Managers and Cluster Manager
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Promote behaviour & conduct which is both acceptable & welcoming by law in the workplace

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• Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
• Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
• Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
• Performed thorough cash audits and deposit investigations assisting financial department and follow up with Regional Managers to implement training needs or HR involvement.
• Reviewed and updated store security policies and procedures.
• Store audits for staff purchases-refunds -voids to ensure policy and expectation is met in all areas required .
• co-ordinate and follow up Fire inspection certs for stores were compliant.
• worked with CEO and Regional managers to ensure regular stock takes were carried out and results followed up with Regional Managers to assist with store follow up and training needs.
• Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
• Monitored compliance with relevant laws, regulations, and company policies related to asset protection, addressing any areas of non-compliance promptly and decisively.
• Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
• Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.

• Complete set up of the relocation of Company warehouse from NSW to Qld , from the ground up inclusive of a outlet store located on site.
• Recruitment of warehouse team and sales team for the outlet store.
• oversee allocation and fulfillment of Store Stationary and Promotional materials dispatched to stores
• Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
• Directed shipping and receiving of wide range of products daily.
• Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
• Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Resolved shipping discrepancies by coordinating customer and courier communications.
• Improved inventory accuracy by developing and implementing enhanced control systems.
• Streamlined logistics processes by implementing efficient inventory management systems.
• Developed strong relationships with vendors, leading to improved pricing and service levels.
• Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
• Enhanced team collaboration and communication, leading to more efficient problem-solving during peak operational periods.
• Optimized warehouse layout for increased efficiency in inventory management, leading to smoother operational flow.
• Increased team productivity by leading training sessions on best practices in logistics and supply chain management.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Promoted brand at industry events and through ongoing networking efforts.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Receivals of Airfreight and shipping containers with stock to dispatch to stores
• worked with China team with Daily Pick and Pack allocation and- reports of product completed daily/.weekly.
• Co-ordinated with Toll Group for pick up and dispatch of stock to stores Nationally.
• The pack up and relocation of the warehouse back to NSW location Feb 2020.

• Overseeing 15+ stores from Northern NSW to Far North Qld and NT
• .Achieved consistent sales growth by setting ambitious targets, monitoring progress regularly, and adjusting tactics as needed and motivated staff to exceed expectations
• Tracked KPIs against Company benchmarking, market trends and competitor activities to develop strategic improvement plans.
• Training & Development of New Regional and Cluster Managers
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Coached and mentored team members to foster professional growth, leading to improved performance and higher retention rates.
• Established strong communication channels with all departments, ensuring transparency in decision-making and fostering trust in leadership.
• Recognized and rewarded performance to motivate continued success.
• Cultivated culture of open communication, collaboration and shared accountability for business success.
• Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Wages to Target ( Budgeted hours achievement)
• Rosters for multiple stores.
• Shrinkage to Company BM undertaking of stocktakes and follow up of result
• VMI Standards compliant across multiple stores.
• Implementation & Compliance of all Company directives
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Compliance with Company Policies & Procedures
• Daily & weekly reports and feedback