Summary
Overview
Work History
Skills
Reference
Timeline
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Belinda Borg

Taylors Hill,VIC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional.

Overview

13
13
years of professional experience

Work History

Customer Service Administrator

Luxe Haven Homes Pty Ltd
03.2022 - Current
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Coordinated closely with Sales and Operations Manager to address any questions or discrepancies reported by customers promptly.
  • Create and prepare customer contracts.
  • Ensuring procedures and checklists are established and maintained
  • Raising variations and following up on variation requests
  • Work with Construction team with office enquires, printing plans and documentations and collating compliance certificates for Occupancy permits.
  • Ensure all jobs are up to date in Software System - On Site Companion (OSC) and that all communications are logged.
  • Obtaining developer approval, property service information, soil reports and building approvals.
  • Ensuring work is processed through workflow.
  • Delivery of exceptional customer service at all times.
  • General administrative tasks.

Grocery/Service Assistant

Coles Supermarket
12.2011 - 03.2022
  • Scanning items, processing payments, and engaging with customers.
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Assisted team members in improving workflow efficiency by sharing best practices.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Assisting with Point of Sales Department with removal of expiring sales ticketing and changing prices ticketing.

Bookkeeping Administrative Assistant

ORJ Borg Pty Ltd
10.2017 - 02.2020
  • Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
  • Implemented efficient filing systems for easy access to important business documents, improving overall organization within the department.
  • Improved financial accuracy by maintaining organized and up-to-date financial records.
  • Streamlined bookkeeping processes for increased efficiency and time management.
  • Maintaining Xero, allocating transactions, and performing weekly file reconciliations to ensure financial accuracy.

Skills

  • Great Communication skills
  • Strong Verbal and written communication skills
  • Ability to prioritize and problem solve
  • Intermediate to advanced level of MS Office,Word, Excel, Outlook
  • Data Entry
  • Basic Xero Accounting

Reference

References on request 

Timeline

Customer Service Administrator

Luxe Haven Homes Pty Ltd
03.2022 - Current

Bookkeeping Administrative Assistant

ORJ Borg Pty Ltd
10.2017 - 02.2020

Grocery/Service Assistant

Coles Supermarket
12.2011 - 03.2022

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Belinda Borg