Belinda Bourke
Tamworth
Summary
A proven track record at Jeanswest, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and mentoring, while maintaining rigorous cash management and store operations. Recognized for resolving customer issues promptly, fostering strong relationships, and creating a positive work environment.
Overview
12
12
years of professional experience
Work History
Store Manager
Jeanswest
03.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
High School Diploma -
High School
Muswellbrook12-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Cash management
- Team building and leadership
Timeline
Store Manager
Jeanswest
03.2013 - Current
High School Diploma -
High School
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