Belinda Branson
Albany,WA
Summary
Dynamic manager with a proven track record at Katies, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective conflict resolution and staff training. Demonstrated strong budget control while fostering a collaborative culture, resulting in improved operational efficiency and customer loyalty.
Overview
2026
2026
years of professional experience
Work History
Manager
Katies
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Meat Worker
Fletchers
- Communicated effectively with supervisors regarding any concerns or suggestions for improvements in the work process or environment.
- Demonstrated flexibility in adapting to changing work demands and schedules, maintaining a positive attitude and strong work ethic throughout.
- Collaborated with team members to complete large-scale meat orders within tight deadlines, ensuring customer satisfaction.
- Maintained high-quality standards for meat products by conducting regular quality inspections and adhering to strict sanitation regulations.
Housekeeper
Pelicans
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Manager
Sussan
03.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Education
High School - High School
Nashs
Albany, WA10.1990
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Operations management
- Project management
- Customer relationship management (CRM)
- Marketing
- Product management
- Budget control
Timeline
Manager
Sussan
03.2024 - Current
Manager
Katies
Meat Worker
Fletchers
Housekeeper
Pelicans
High School - High School
Nashs
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