Belinda Breeze

I have excelled as an Community Manager at Inbox Workspace, overseeing member relations and daily operations. With a keen focus on member experience, I perform duties such as:

• Demonstrated excellence in member relations and adeptly managed day-to-day operations at Inbox Workspace.
• Orchestrated seamless reception duties, maintaining an inviting and efficiently organized member environment.
• Formulated and executed dynamic social media strategies, significantly boosting engagement and brand visibility.
• Oversaw facilities management, ensuring both functionality and aesthetic appeal of the workspace.
• Masterminded various events, from conceptualisation to impeccable execution, fostering a thriving and interactive community.
• Nurtured robust customer relationships through adept communication and adept resolution of issues.
• Spearheaded the management of invoicing and account systems, streamlining financial processes and ensuring accurate billing.
• Managed contract signing and adeptly handled contract lifecycle management, ensuring adherence to agreements and timelines.

• Collaborated closely with property managers to deliver high-quality services, ensuring the seamless operation of commercial properties.
• Demonstrated expertise in utilizing the re-leased platform, taking ownership of invoicing, scheduling, and property maintenance tasks.
• Played a pivotal role in maintaining accurate financial records and ensuring timely invoicing, contributing to efficient financial operations.
• Effectively coordinated property maintenance schedules, liaising with contractors and ensuring properties were well-maintained and compliant with standards.
• Actively participated in team meetings to address operational challenges and enhance overall service delivery, showcasing a strong commitment to teamwork.
• Utilized excellent organizational skills to manage administrative tasks, maintain documentation, and support property managers in various administrative functions.
• Demonstrated exceptional attention to detail in handling contracts, documentation, and correspondence, contributing to smooth contract management processes.

My role as marketing assistant in this non-for-profit organisation has assisted my development in campaign strategy and planning, social media management and digital marketing, peer to peer fundraising management, analytics and reporting. I project manage all peer to peer fundraising events and opportunities and am responsible for social media platform advertisement. My responsibilities are:

• Performing analytics and data reporting on social media advertising and organic content posting.
• Creating, publishing and advertising content on all social media platforms.
• Partaking in campaign development and strategic planning, while also creating a strategic plan document. Using fundraising platforms i.e. Raisely, One Raffle, Everyday hero, to create fundraising pages.
• Manage peer to peer activities and events for Partnership Managers and advocates.
• Performing admin duties such as; answering office phone and handling donor enquiries, entering or updating donor information into database, taking donations and entering bank details into database, providing receipts for donors and office staff, Handling donor complaints or providing assistance with questions while maintaining a good relationship, and scheduling meetings for other staff and senior leadership team.
• Ability in utilizing salesforce database system and mail chimp.
• Creating EDM's, uploading and sending to audiences in database.
• Using Google analytics, Facebook Business Manager and Sprout Social to report on campaign performance and adjust ad performance.
• Compiling product, market and customer data to generate informed sales and profit projections.
• Tracking key metrics and developed spreadsheets and data models to capture the data.
• Evaluated various marketing materials and provided recommendations for improvement.
• Ensured adherence to brand and marketing guidelines.
• Ascertaining customer feedback on product quality and service delivery.

Further developed experience in customer service including taking phone calls, money management, product labelling, managing deliveries and housekeeping. My responsibilities were:

• Procedures in opening and closing retail store.
• Managing customer complaints and maintaining a healthy customer relationship.
• Utilizing Microsoft office packages.
• Utilising company database and systems.
• Ability to promote and sign up Loyalty members
• Being punctual, having attention to detail and professionalism in both behaviour and appearance. Approached browsing customers to initiate conversations to determine buying preferences.

Further developed experience in customer service including taking phone calls, money management, product labelling, managing deliveries and housekeeping. My responsibilities were:

• Procedures in opening and closing retail store.
• Managing customer complaints and maintaining a healthy customer relationship.
• Utilizing Microsoft office packages.
• Utilizing company database and systems.
• Ability to promote and sign up Loyalty members
• Being punctual, having attention to detail and professionalism in both behaviour and appearance. Approached browsing customers to initiate conversations to determine buying preferences.

Responsible for point of contact sales, waitressing, opening and closing of facility, housekeeping and aiding in the kitchen. Extensive experience acquired in professional customer engagement and service. I have experience waiting for large corporate and family events. Performing duties such as:

• Ability to promote and sign up loyalty members.
• Utilize correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers. Performed opening, closing and shift change duties to keep restaurant working efficiently
• Stay up to date on menu changes and promotional menus, to offer current and accurate information.
• Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.