Belinda Cahill
Peakhurst Heights,NSW
Summary
I have over 15 years experience working in child protection and out of home care. I am highly adaptable to change and thrive in a fast paced, high pressured work environment. I am a leader within my team and unit. I have consistently demonstrated my commitment to quality customer service, and build strong working relationships with all stakeholders to achieve the best outcomes for children and young people. I strive for excellence and create an environment for people around me to want to achieve the same. I have exceptional organisational and prioritisation skills to manage multiple allocations and projects concurrently, within timeframe and deadlines.
Overview
16
16
years of professional experience
Work History
Senior Executive Officer
HCEA Strategy Unit
06.2023 - Current
- Liaise between departments to facilitate projects and seek information as required.
- Provide guidance and support to the HCEA Strategy Unit and Implemented process improvements to optimise workflow within the unit.
- Collaborate with senior leadership on organisational objectives and initiatives.
- Prepare, manage and review the high level communications and correspondence including briefings, reports, submissions and notes to ensure the comprehensiveness, accuracy, and timeliness of written information
- Act as the Executive point of contact, liaise with stakeholders and action requests to coordinate communication and proactively ensure responses meet deadlines
- Implement, monitor and report on strategic, operational and project plans to inform decision making and support achievement of organisational objectives
Principal Project Officer (11/12)
HCEA team
02.2023 - 05.2023
- Led organisational change initiatives as needed or directed by leadership.
- Established processes to ensure efficient workflow.
- Created monthsummarisingfor senior management summarising operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Streamlined communication channels for increased productivity.
- Held regular one-on-one meetings with my team to review performance and priorities and provide feedback.
- Planned and led team meetings to review results and communicate new and ongoing priorities.
- Reviewed completed briefing notes to ensure consistency and quality.
Principal Project Officer
Strategy and Implementation Unit
07.2022 - 01.2023
- I am responsible for the ongoing implementation of the key initiatives developed to date
- Reviewing reporting data, analysing trends and key mandatory reporters and developing strategies to address the level of reporting and achieving good outcomes for children and young people
- Developing a range of resources to address the practice issues identified through the ongoing data quality reviews I completed as a senior project officer.
Senior Project Officer
Premier’s Priority: Protecting our most vulnerable children project team
05.2021 - 06.2022
- Responsible for all data quality reviews across NSW for the Premier’s Priority, collate practice themes, areas for learning and practice opportunities and communicate this to management
- Collate, review and interpret data, and present this in a format that districts will easily understand.
Manager Casework – Child Protection and Triage
St George Community Services Centre
08.2020 - 04.2021
Senior Project Officer
Collaborative Support Pathways
09.2018 - 08.2019
- My role was to support the implementation of the Collaborative Support Pathways Pilot priorities through collaboration with frontline staff and key stakeholders
- I was responsible for the development and training of team members, scheduling and coordinating meetings, reviewing data, preparing project documents, and providing feedback to management
- I used my knowledge and experience to set up efficient systems and processes within the allocation hub, and promoted a culture of quality customer service.
Senior Project Officer
Their Futures Matter
06.2018 - 09.2018
- I supported the implementation of family preservation and restoration models across NSW
- I was responsible for establishing and maintaining stakeholder relationships through effective communication, whilst maintaining and monitoring up-to-date and accurate referral and vacancy information
- This included researching and analysing options to resolve referral challenges that arose between CSC’s and service providers
- I coordinated meetings with relevant districts to support the implementation of the family preservation and restoration models across NSW and problem solved issues around vacancy referrals
- I provided face to face training, advice and support to Districts across NSW around referral processes, identifying appropriate referrals and eligibility criteria.
Manager Casework – Child Protection and Triage
St George Community Services Centre
06.2017 - 06.2018
Manager Casework – Child Protection and Triage
Parramatta Community Services Centre
09.2016 - 06.2017
A/Manager Casework – OOHC
07.2015 - 11.2015
A/Manager Casework – Triage & Assessment
04.2014 - 05.2015
Caseworker - Child Protection & Restoration
09.2009 - 04.2014
Caseworker – Child Protection Helpline
02.2008 - 09.2009
Project Officer – OOHC Practice Improvement Project
06.2015
Education
Master of Social Work -
Griffith University
01.2014
Bachelor of Science - Psychology
University of Wollongong
01.2006
Skills
- Organisational Skills
- Adaptability
- Team Leadership
- Staff Development
- Time Management
- Reliability
- Attention to Detail
- Professionalism
- Positive Attitude
- Written Communication
- Relationship Building
- Teamwork and Collaboration
References
- Briony Foster, HCEA Executive Lead, Department of Communities and Justice, 0417 262 130, briony.foster@dcj.nsw.gov.au
- Elizabeth McKay, Director, HCEA Strategy Unit, Department of Communities and Justice, 0456 911 647, elizabeth.mckay@facs.nsw.gov.au
Timeline
Senior Executive Officer
HCEA Strategy Unit
06.2023 - Current
Principal Project Officer (11/12)
HCEA team
02.2023 - 05.2023
Principal Project Officer
Strategy and Implementation Unit
07.2022 - 01.2023
Senior Project Officer
Premier’s Priority: Protecting our most vulnerable children project team
05.2021 - 06.2022
Manager Casework – Child Protection and Triage
St George Community Services Centre
08.2020 - 04.2021
Senior Project Officer
Collaborative Support Pathways
09.2018 - 08.2019
Senior Project Officer
Their Futures Matter
06.2018 - 09.2018
Manager Casework – Child Protection and Triage
St George Community Services Centre
06.2017 - 06.2018
Manager Casework – Child Protection and Triage
Parramatta Community Services Centre
09.2016 - 06.2017
A/Manager Casework – OOHC
07.2015 - 11.2015
Project Officer – OOHC Practice Improvement Project
06.2015
A/Manager Casework – Triage & Assessment
04.2014 - 05.2015
Caseworker - Child Protection & Restoration
09.2009 - 04.2014
Caseworker – Child Protection Helpline
02.2008 - 09.2009
Master of Social Work -
Griffith University
Bachelor of Science - Psychology
University of Wollongong
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