Summary
Overview
Work History
Education
Skills
Affiliations
Professional Development
Education And Accreditations
Professional Skills And Attributes
Personal Skills And Attributes
Professional References
Personal Information
Timeline
Generic

Belinda Cairns

Birkdale,Australia

Summary

As an experienced and registered tertiary qualified Counsellor, I am passionate about working in an early intervention and a proactive framework within the community support sector. I have worked collaboratively with the Department of Education, Department of Employment, Queensland Police Service, and employment service providers enriching my experience in employment, training and support of multiple IT systems and data collection platforms.

Results-driven leader with strong focus on team collaboration and achieving outcomes. Expert in strategic planning, operational efficiency, and process improvement, adaptable to changing needs. Proven track record of fostering team cohesion and driving initiatives that deliver measurable impact. Highly reliable and skilled in stakeholder management, conflict resolution, and mentoring.

Overview

16
16
years of professional experience

Work History

Practice Leader

Relationships Australia Queensland
04.2020 - Current
  • Manage and lead a team of designated Practitioners within the Program Delivery stream of Virtual Services (VS). A key function of the role is to support the Head of Virtual Services (HoVS) in driving service improvement initiatives alongside the Centre Manager – Practitioners (CM-P) and meet team level Key Performance Indicators (KPIs), ensuring services are accessible to clients and of a high clinical standard.
  • Lead the development of a client-focused performance culture in VS through effective leadership of Practitioners. · Lead a team of Practitioners, providing ongoing feedback, mentoring, advice and coaching to support skill development, continuous improvement, and increased capabilities through an effective performance management framework. · Provide debriefing support to Practitioners, working collaboratively with Senior Practitioners and Clinical Supervisors (CS) to ensure effective management of Duty of Care issues.

Senior Practitioner Virtual Services

Relationships Australia QLD
08.2019 - Current
  • Support Practitioners in the provision of quality service by providing immediate content and procedural advice, first level call escalation support, and focused ‘debriefing’ post calls.
  • Undertake shift supervision at designated times.
  • Support the VS leadership team in identifying service improvements by monitoring call flows.
  • Take calls, during peak periods, to increase service flexibility and capacity in responding to call demand.
  • Monitor, assess and provide feedback on call quality using organisationally endorsed assessment tools and templates.

Assessment Marker

Australian Institute of Professional Counsellors
01.2015 - Current
  • Review and mark assigned workbooks for students participating in Diploma of Counselling and Diploma of Community Services.
  • Monitor key competencies in line with the Australian Core Skills Framework (ACSF).

ParentsNext & DES Client Services Manager

Access Community Services
05.2018 - 08.2019
  • Make operative decisions in staffing requirements to meet service and program KPI’s.
  • Ensure case managers are delivering according to guidelines and legislation.
  • Lead, coach and develop a team of Practitioners.
  • Deliver ESCN and Targeted Compliance Framework training to all staff.
  • Work collaboratively with teams to set up outreach sites at community hubs.
  • Manage multiple calendars, staff and sites.
  • Attend and participate in local collaboration meetings.
  • Liaise with clients, employers, support services.

ParentsNext Senior Case Manager

Jobs Queensland
01.2016 - 05.2018
  • Case manage Participants from initial contact to contractual exit or completion of the program.
  • Undertake comprehensive initial assessments to understand and document the Participants work and education readiness.
  • Identify and facilitate support services, activities and referrals to other programs/services to assist the Participant achieve their identified goals.
  • Provide all necessary information to Participants about the project and their obligations.
  • Mentor and support participants appropriately to assist them in achieving their goals.
  • Support, train and develop skills in less experienced staff.
  • Mentoring – Logan Central Library in conjunction with Fair Go Australia.
  • Member of the Under 19’s Young Parents Working Group – Logan Together.
  • Member of The Little Scientist Initiative with Access Community Services Logan.

South East Regional Coordinator

Support Link National Ltd
01.2014 - 01.2015
  • Company Overview: Support Link works with 'first to know' professionals, predominantly Police, Schools and Ambulance and provides a single e-referral gateway into the social support sector.
  • Regularly exceed monthly targets for contact made with partner agencies, key Police contacts and Agency Agreements to formalise partnerships with other community service providers.
  • Significant increase in referral making in the Queensland Police South Eastern Region over the last 12 months through promotion, education and building proactive relationships with key staff within the district.
  • Managing the QLD Link referral system trial in 10 schools in the North Coast Region with the Department of Education and Training.
  • Consult with Principles, Deputy Principals and Guidance Officers.
  • Preparation of comprehensive reports for QPS Patrol Groups and DETE- to identify gaps in referral making and encourage further referrals from their district.
  • Extensive knowledge of multiple sectors of service delivery (aged support, disability, housing, homelessness, drug & alcohol, youth at risk, family support, domestic and family violence, victim support, Aboriginal and Torres Strait Islander Issues).
  • Review referrals made by Police, Ambulance and Schools to ensure that referrals are sent to the most appropriate support agency in the local area for each client.
  • Advocate for the clients referred by Police to ensure they are receiving appropriate responses and intervention.
  • Extensive knowledge of the Support Link IT platform for referral making. This includes training to agencies, police and schools by phone or webinar.
  • Support Link works with 'first to know' professionals, predominantly Police, Schools and Ambulance and provides a single e-referral gateway into the social support sector.

Counselling & Personal Development Trainer

Job Services – Cadet Training
01.2009 - 01.2010
  • Provide a solution-focused, narrative, person-centred counselling approach to the long term unemployed, with the intent of identifying barriers to employment.
  • Facilitate the Intensive Activities program – a six-day awareness course to assist long term unemployed to overcome barriers to finding work.
  • Prepare and deliver lessons on self-development, goal setting, motivation and self-marketing aimed at uncovering individual issues.
  • Work collaboratively with a multi-disciplined team to ensure the best outcomes for each client.
  • Prepare concise and professional reports for external bodies such as the courts.

Education

Grad Cert - Family Therapy

University of Southern Queensland
12.2018

Bachelor of Social Science - Counselling

Christian Heritage
12.2008

Skills

  • Client-focused counselling
  • Effective case oversight
  • Community support services
  • Effective advocacy
  • Effective workshop facilitation
  • Training facilitation
  • Process documentation
  • Performance reporting
  • Maintaining workplace boundaries
  • Data confidentiality
  • Operational management
  • Senior leadership support
  • New employee onboarding
  • Conducting performance evaluations
  • Monthly performance reporting
  • Yearly performance analysis
  • Workplace health and safety
  • Quality assurance processes
  • Collaborative team management
  • Performance evaluation
  • Strong written communication
  • Task prioritisation
  • Upholding confidentiality standards
  • Compassionate communication
  • Collaborative teamwork
  • Proficient in remote work
  • Intrinsic motivation
  • Strong planning and coordination abilities
  • Quality assessment expertise
  • Guidance and support
  • Cross-functional teamwork

Affiliations

  • Australian Counselling Association, 2009-01-01
  • Mental Health Academy

Professional Development

  • Mental Health First Aid
  • Couple and Family Counselling
  • Sand-Tray Therapy (Dr John Meteyard)
  • Working with Young People Who Self Harm (Garry King)
  • Life Story and Narrative Practice with Children, Adolescents and/or Adults with Problematic or Traumatic Childhoods (Alan Webster Consultancies)

Education And Accreditations

  • Grad Cert in Family Therapy, University of Southern Queensland, 2018-01-01
  • Cert. IV Training and Assessment TAE40110, 2016-01-01
  • Bachelor of Social Science (Counselling), 2008-01-01

Professional Skills And Attributes

Tertiary qualified, experienced Counsellor with a theoretical and practical understanding of the requirements within the support sector., Outstanding ability to deliver social support services within a multidisciplinary team, incorporating a proactive approach to building positive, professional relationships, referral pathways and partnerships., Proven advocating skills., Facilitation of workshops and training programs., Established documentation and reporting skills., Effective response to specific needs as well as proactively identifying future opportunities., Clear awareness of management of professional boundaries: adherence to confidentiality., Demonstrated experience in Administration and Executive Support across private and not-for-profit organisations., Excels in busy environments supporting numerous stakeholders., Conduct new employee inductions, training and performance evaluations., Proficient in preparation of monthly and annual reporting., Committed to Occupational Health and Safety as well as quality systems and processes., Ability to lead and develop a team., Outcome focused with the ability to analyse performance of self and team., Ability to develop & maintain a rapport with a diverse range of people, from all walks of life through excellent communication skills., Ability to effectively manage and prioritise workloads in a challenging environment., Ensuring client confidentiality, rights and information are respected and implemented., Ability to demonstrate empathy & provide support without judgement or discrimination., Ability to effectively participate as a Team Member or autonomously, as required., Motivated & eager to learn new skills & undertake new tasks & roles., Structured, organised & dedicated to achieving the highest level of quality in my work.

Personal Skills And Attributes

  • Ability to adapt in different types of environments and departments within the organization.
  • Significant ability to complete responsibilities in a timely and accurate manner.
  • An ability and willingness to learn and add to my knowledge base and skillset.
  • Displays integrity and a high ethical standard with excellent communication skills, a proven ability to develop and maintain a rapport with a diverse range of people.
  • Ability to prioritise, organise & complete work by deadlines & manage conflicting demands.
  • Ability to support and develop positive behaviour and relationships with all people.
  • Great presentation allowing me to represent any business in a professional manner.

Professional References

Upon request

Personal Information

Driving License: Open licence & own transport

Timeline

Practice Leader

Relationships Australia Queensland
04.2020 - Current

Senior Practitioner Virtual Services

Relationships Australia QLD
08.2019 - Current

ParentsNext & DES Client Services Manager

Access Community Services
05.2018 - 08.2019

ParentsNext Senior Case Manager

Jobs Queensland
01.2016 - 05.2018

Assessment Marker

Australian Institute of Professional Counsellors
01.2015 - Current

South East Regional Coordinator

Support Link National Ltd
01.2014 - 01.2015

Counselling & Personal Development Trainer

Job Services – Cadet Training
01.2009 - 01.2010

Grad Cert - Family Therapy

University of Southern Queensland

Bachelor of Social Science - Counselling

Christian Heritage
Belinda Cairns