Belinda Capovilla
Sydney,NSW
Summary
Knowledgeable customer service experience with proven background in managing retail operations and leading teams to success. Known for optimising store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Oroton
2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Experience Specialist
Oroton
04.2021 - 2021
Store Manager
Rockport Flagship
01.2014 - 2020
- Led team in achieving sales targets through effective staff training and motivation.
- Implemented inventory management systems to optimise stock levels and reduce shrinkage.
- Enhanced customer experience by developing and executing service training programs for staff.
Store Manager
Zammel's Jewellers
2011 - 2014
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance product knowledge and improve sales techniques.
- Implemented inventory management systems to streamline stock replenishment processes.
- Analyzed sales data to identify trends, adjust merchandising strategies, and maximize profitability.
Store Manager
Colorado Group
1999 - 2011
- Analyzed sales data to identify trends, informing strategic decisions for product promotions.
- Fostered a collaborative work environment, mentoring employees to improve performance and engagement.
- Managed visual merchandising standards, ensuring alignment with brand guidelines and enhancing store appeal.
- Collaborated with corporate teams on marketing initiatives to drive foot traffic and boost brand awareness.
Department Manager
BigW
1988 - 1998
- Led team in daily operations, ensuring optimal staffing and resource allocation.
- Implemented process improvements to enhance workflow efficiency and reduce operational costs.
- Developed training programs for staff, fostering skill advancement and performance consistency.
- Managed inventory control systems, maintaining accurate stock levels to meet customer demand.
Education
Completion of Year 10 -
Kingsgrove North High School
Sydney, NSWSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organisation
- Recruitment and hiring
- Store opening and closing
Accomplishments
Rockport at Pitt St, Sydney
- Store of the Year 2017
- Increased store turnover from 1.23 million to 2.2 million in 4.5 years
- Placed #1 store globally
- Managed a team of upto 13 staff
Zammel's Jewellers
- Store Manager for Macarthur Square and Eastgardens
- Achieved Local Business Retailer of the Year 2012
Williams the Shoeman
- Achieved Store of the Year 2005
- Recruitment officer and cluster manager
- Liverpool: Refit of store
- Macarthur Square achieved a significant turnover for NSW in 2009
- Trained 6 assistant managers to store managers
- Trained 5 full-time staff to Assistant Store Manager positions
BigW
- Check out the operator to a department manager, during that time, I turned my department into the second-highest turnover in NSW from 1988 to 1998.
Timeline
Customer Experience Specialist
Oroton
04.2021 - 2021
Store Manager
Rockport Flagship
01.2014 - 2020
Store Manager
Oroton
2021 - Current
Store Manager
Zammel's Jewellers
2011 - 2014
Store Manager
Colorado Group
1999 - 2011
Department Manager
BigW
1988 - 1998
Completion of Year 10 -
Kingsgrove North High School